Create SLA Policy

POST {{baseUrl}}/api/v2/slas/policies

Availability

• Accounts on the Support Professional or Suite Growth plan or above

Allowed For

• Admins

HEADERS

RESPONSES

status: Created

{"sla_policy":{"description":"For urgent incidents, we will respond to tickets in 10 minutes","filter":{"all":[{"field":"type","operator":"is","value":"incident"}],"any":[]},"id":36,"policy_metrics":[{"business_hours":false,"metric":"first_reply_time","priority":"normal","target":30},{"business_hours":false,"metric":"first_reply_time","priority":"urgent","target":10},{"business_hours":false,"metric":"requester_wait_time","priority":"low","target":180},{"business_hours":false,"metric":"requester_wait_time","priority":"normal","target":160},{"business_hours":false,"metric":"requester_wait_time","priority":"high","target":140},{"business_hours":false,"metric":"requester_wait_time","priority":"urgent","target":120}],"position":3,"title":"Incidents","url":"https://{subdomain}.zendesk.com/api/v2/slas/policies/36.json"}}