Create Custom Ticket Status
POST {{baseUrl}}/api/v2/custom_statuses
Takes a custom_status object that specifies the custom ticket status properties to create.
Allowed For
- Admins
Request Body
{"custom_status"=>{"active"=>{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, "agent_label"=>{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, "description"=>{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, "end_user_description"=>{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, "end_user_label"=>{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, "status_category"=>"<string>"}}
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Content-Type | string | ||
Accept | string |
RESPONSES
status: Created
{"custom_status":{"active":true,"agent_label":"Responding quickly","created_at":"2021-07-20T22:55:29.000Z","default":false,"description":"Customer needs a response quickly","end_user_description":"Your ticket is being responded to","end_user_label":"Urgent processing","id":35436,"raw_agent_label":"Responding quickly","raw_description":"Customer needs a response quickly","raw_end_user_description":"Your ticket is being responded to","raw_end_user_label":"Urgent processing","status_category":"open","updated_at":"2021-07-20T22:55:29.000Z"}}