Update OLA Policy

PUT {{baseUrl}}/api/v2/olas/policies/:ola_policy_id

Updates the specified policy.

Allowed For

  • Admins

HEADERS

KeyDatatypeRequiredDescription
Acceptstring

RESPONSES

status: OK

{"ola_policy":{"description":"Normal priority tickets assigned to the groups 6 or 7 will be completed or reassigned in 30 minutes.","filter":{"all":[],"any":[{"field":"group_id","operator":"is","value":"6"},{"field":"group_id","operator":"is","value":"7"}]},"id":36,"policy_metrics":[{"business_hours":false,"metric":"group_ownership_time","priority":"normal","target":1800}],"position":3,"title":"Urgent Incidents","url":"https://{subdomain}.zendesk.com/api/v2/olas/policies/36.json"}}