Update OLA Policy
PUT {{baseUrl}}/api/v2/olas/policies/:ola_policy_id
Updates the specified policy.
Allowed For
- Admins
HEADERS
Key | Datatype | Required | Description |
---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"ola_policy":{"description":"Normal priority tickets assigned to the groups 6 or 7 will be completed or reassigned in 30 minutes.","filter":{"all":[],"any":[{"field":"group_id","operator":"is","value":"6"},{"field":"group_id","operator":"is","value":"7"}]},"id":36,"policy_metrics":[{"business_hours":false,"metric":"group_ownership_time","priority":"normal","target":1800}],"position":3,"title":"Urgent Incidents","url":"https://{subdomain}.zendesk.com/api/v2/olas/policies/36.json"}}