Incremental Ticket Export, Cursor Based

GET {{baseUrl}}/api/v2/incremental/tickets/cursor?start_time=<integer>&cursor=<string>

Returns the tickets that changed since the start time. For more information, see Exporting tickets in Using the Incremental Exports API.

This endpoint supports cursor-based incremental exports. Cursor-based exports are highly encouraged because they provide more consistent performance and response body sizes. For more information, see Cursor-based incremental exports in Using the Incremental Exports API.

Allowed For

• Admins

Sideloading

See Tickets sideloads. For performance reasons, last_audits sideloads aren't supported.

Request Params

HEADERS

RESPONSES

status: OK

{"after_cursor":"MTU3NjYxMzUzOS4wfHw0Njd8","after_url":"https://{subdomain}.zendesk.com/api/v2/incremental/tickets/cursor.json?cursor=MTU3NjYxMzUzOS4wfHw0Njd8","before_cursor":null,"before_url":null,"end_of_stream":true,"tickets":[{"assignee_id":235323,"collaborator_ids":[35334,234],"created_at":"2009-07-20T22:55:29Z","custom_fields":[{"id":27642,"value":"745"},{"id":27648,"value":"yes"}],"description":"The fire is very colorful.","due_at":null,"external_id":"ahg35h3jh","follower_ids":[35334,234],"group_id":98738,"has_incidents":false,"id":35436,"organization_id":509974,"priority":"high","problem_id":9873764,"raw_subject":"{{dc.printer_on_fire}}","recipient":"support@company.com","requester_id":20978392,"satisfaction_rating":{"comment":"Great support!","id":1234,"score":"good"},"sharing_agreement_ids":[84432],"status":"open","subject":"Help, my printer is on fire!","submitter_id":76872,"tags":["enterprise","other_tag"],"type":"incident","updated_at":"2011-05-05T10:38:52Z","url":"https://company.zendesk.com/api/v2/tickets/35436.json","via":{"channel":"web"}}]}