Recover Suspended Ticket

PUT {{baseUrl}}/api/v2/suspended_tickets/:id/recover

Note: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the Recover Multiple Suspended Tickets endpoint with the single ticket.

Allowed For

• Unrestricted agents

HEADERS

RESPONSES

status: OK

{"ticket":[{"author":{"email":"styx@example.com","id":1,"name":"Mr. Roboto"},"brand_id":123,"cause":"Detected as spam","content":"Out Of Office Reply","created_at":"2009-07-20T22:55:29Z","id":3436,"recipient":"john@example.com","subject":"Help I need somebody!","ticket_id":67321,"updated_at":"2011-05-05T10:38:52Z","url":"https://example.zendesk.com/api/v2/tickets/35436.json","via":{"channel":"web"}}]}