List OLA Policies

GET {{baseUrl}}/api/v2/olas/policies

Allowed For

• Admins

HEADERS

RESPONSES

status: OK

{"count":1,"next_page":null,"ola_policies":[{"description":"For low priority tickets, the Tier 1 group will solve or reassign the ticket in one hour.","filter":{"all":[],"any":[{"field":"group_id","operator":"is","value":"4"}]},"id":36,"policy_metrics":[{"business_hours":false,"metric":"group_ownership_time","priority":"low","target":3600}],"position":3,"title":"Incidents","url":"https://{subdomain}.zendesk.com/api/v2/olas/policies/36.json"}],"previous_page":null}