Create Automation

POST {{baseUrl}}/api/v2/automations

Creates an automation.

New automations must be unique and have at least one condition that is true only once or an action that nullifies at least one of the conditions. Active automations can have overlapping conditions but can't be identical.

The request must include the following conditions in the all array:

• At least one time-based condition
• At least one condition that checks one of the following fields: status, type, group_id, assignee_id, or requester_id.

Allowed For

• Agents

HEADERS

RESPONSES

status: Created

{"automation":{"actions":[{"field":"priority","value":"high"}],"active":true,"conditions":{"all":[{"field":"status","operator":"is","value":"open"},{"field":"priority","operator":"less_than","value":"high"}],"any":[]},"id":9873843,"position":8,"raw_title":"Roger Wilco","title":"Roger Wilco"}}