Ticket Import
POST {{baseUrl}}/api/v2/imports/tickets?archive_immediately=<boolean>
Allowed For
- Admins
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
archive_immediately | string | If true, any ticket created with a closed status bypasses the normal ticket lifecycle and will be created directly in your ticket archive |
Request Body
{"ticket"=>{"assignee_id"=>"<integer>", "comments"=>[{"value"=>"<Error: Too many levels of nesting to fake this schema>"}, {"value"=>"<Error: Too many levels of nesting to fake this schema>"}], "description"=>"<string>", "requester_id"=>"<integer>", "subject"=>"<string>", "tags"=>["<string>", "<string>"]}}
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Content-Type | string | ||
Accept | string |
RESPONSES
status: Created
{"ticket":{"assignee_id":235323,"collaborator_ids":[35334,234],"created_at":"2009-07-20T22:55:29Z","custom_fields":[{"id":27642,"value":"745"},{"id":27648,"value":"yes"}],"custom_status_id":123,"description":"The fire is very colorful.","due_at":null,"external_id":"ahg35h3jh","follower_ids":[35334,234],"group_id":98738,"has_incidents":false,"id":35436,"organization_id":509974,"priority":"high","problem_id":9873764,"raw_subject":"{{dc.printer_on_fire}}","recipient":"support@company.com","requester_id":20978392,"satisfaction_rating":{"comment":"Great support!","id":1234,"score":"good"},"sharing_agreement_ids":[84432],"status":"open","subject":"Help, my printer is on fire!","submitter_id":76872,"tags":["enterprise","other_tag"],"type":"incident","updated_at":"2011-05-05T10:38:52Z","url":"https://company.zendesk.com/api/v2/tickets/35436.json","via":{"channel":"web"}}}