Show SLA Policy

GET {{baseUrl}}/api/v2/slas/policies/:sla_policy_id

Availability

Accounts on the Support Professional or Suite Growth plan or above

Allowed For

Admins

HEADERS

Key	Datatype	Required	Description
`Accept`	string

RESPONSES

status: OK

{&quot;sla_policy&quot;:{&quot;description&quot;:&quot;For urgent incidents, we will respond to tickets in 10 minutes&quot;,&quot;filter&quot;:{&quot;all&quot;:[{&quot;field&quot;:&quot;type&quot;,&quot;operator&quot;:&quot;is&quot;,&quot;value&quot;:&quot;incident&quot;},{&quot;field&quot;:&quot;via_id&quot;,&quot;operator&quot;:&quot;is&quot;,&quot;value&quot;:&quot;4&quot;}],&quot;any&quot;:[]},&quot;id&quot;:36,&quot;policy_metrics&quot;:[{&quot;business_hours&quot;:false,&quot;metric&quot;:&quot;first_reply_time&quot;,&quot;priority&quot;:&quot;low&quot;,&quot;target&quot;:60}],&quot;position&quot;:3,&quot;title&quot;:&quot;Incidents&quot;,&quot;url&quot;:&quot;https://{subdomain}.zendesk.com/api/v2/slas/policies/36.json&quot;}}