List Satisfaction Ratings
GET {{baseUrl}}/api/v2/satisfaction_ratings
Allowed For
- Agents
Filters
| Parameter | Value |
|---|---|
| score | offered, unoffered, received, received_with_comment, received_without_comment, good, good_with_comment, good_without_comment, bad, bad_with_comment, bad_without_comment |
| start_time | Time of the oldest satisfaction rating, as a Unix epoch time |
| end_time | Time of the most recent satisfaction rating, as a Unix epoch time |
If you specify an unqualified score such as good, the results include all the records with and without comments.
Examples:
/api/v2/satisfaction_ratings.json?score=bad/api/v2/satisfaction_ratings.json?score=bad&start_time=1498151194/api/v2/satisfaction_ratings.json?start_time=1340384793&end_time=1371920793
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"satisfaction_ratings":[{"assignee_id":135,"comment":"Awesome support!","created_at":"2011-07-20T22:55:29Z","group_id":44,"id":35436,"requester_id":7881,"score":"good","ticket_id":208,"updated_at":"2011-07-20T22:55:29Z","url":"https://example.zendesk.com/api/v2/satisfaction_ratings/35436.json"},{"assignee_id":136,"comment":"Awesome support!","created_at":"2012-02-01T04:31:29Z","group_id":44,"id":120447,"requester_id":7881,"score":"good","ticket_id":209,"updated_at":"2012-02-02T10:32:59Z","url":"https://example.zendesk.com/api/v2/satisfaction_ratings/120447.json"}]}