Create a Satisfaction Rating
POST {{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating
Creates a CSAT rating for a solved ticket, or for a ticket that was previously solved and then reopened.
Only the end user listed as the ticket requester can create a satisfaction rating for the ticket.
Allowed For
- End user who requested the ticket
The end user must be a verified user.
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"satisfaction_rating":[{"assignee_id":135,"comment":"Awesome support!","created_at":"2011-07-20T22:55:29Z","group_id":44,"id":35436,"requester_id":7881,"score":"good","ticket_id":208,"updated_at":"2011-07-20T22:55:29Z","url":"https://example.zendesk.com/api/v2/satisfaction_ratings/35436.json"}]}