List Activities
GET {{baseUrl}}/api/v2/activities?since=<string>
Lists ticket activities in the last 30 days affecting the agent making the request. Also sideloads the following arrays of user records:
- actors - All actors involved in the listed activities
- users - All users involved in the listed activities
Pagination
- Cursor pagination (recommended)
- Offset pagination
See Pagination.
Returns a maximum of 100 records per page.
Allowed For
- Agents
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
since | string | A UTC time in ISO 8601 format to return ticket activities since said date. |
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"activities":[{"actor":{"active":true,"alias":"","created_at":"2020-11-17T00:32:12Z","custom_role_id":null,"default_group_id":1873,"details":"","email":"cgoddard+ted@zendesk.com","external_id":null,"iana_time_zone":"America/Juneau","id":158488612,"last_login_at":"2020-11-17T00:33:44Z","locale":"en-gb","locale_id":5,"moderator":true,"name":"Tedd","notes":"","only_private_comments":false,"organization_id":null,"phone":null,"photo":null,"report_csv":true,"restricted_agent":false,"role":"admin","role_type":null,"shared":false,"shared_agent":false,"shared_phone_number":null,"signature":"","suspended":false,"tags":[],"ticket_restriction":null,"time_zone":"Alaska","two_factor_auth_enabled":null,"updated_at":"2020-11-17T00:34:38Z","url":"https://example.zendesk.com/api/v2/users/158488612.json","user_fields":{"its_remember_september":null,"skittles":null,"user_field_1":null},"verified":true},"actor_id":158488612,"created_at":"2020-11-17T00:34:40Z","id":29183462,"object":{"ticket":{"id":1521,"subject":"test"}},"target":{"ticket":{"id":1521,"subject":"test"}},"title":"Tedd assigned ticket #1521 to you.","updated_at":"2020-11-17T00:34:40Z","url":"https://example.zendesk.com/api/v2/activities/29183462.json","user":{"active":true,"alias":"test","created_at":"2017-08-14T20:13:53Z","custom_role_id":null,"default_group_id":1873,"details":"","email":"user@zendesk.com","external_id":"oev7jj","iana_time_zone":"Pacific/Pago_Pago","id":3343,"last_login_at":"2020-11-16T22:57:45Z","locale":"en-gb","locale_id":5,"moderator":true,"name":"Samwise Gamgee","notes":"test","only_private_comments":false,"organization_id":1873,"phone":null,"photo":{"content_type":"image/gif","content_url":"https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif","deleted":false,"file_name":"1f84950b8d7949b3.gif","height":80,"id":8730791,"inline":false,"mapped_content_url":"https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif","size":4566,"thumbnails":[{"content_type":"image/gif","content_url":"https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif","deleted":false,"file_name":"1f84950b8d7949b3_thumb.gif","height":32,"id":8730801,"inline":false,"mapped_content_url":"https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif","size":1517,"url":"https://example.zendesk.com/api/v2/attachments/8730801.json","width":32}],"url":"https://example.zendesk.com/api/v2/attachments/8730791.json","width":80},"report_csv":true,"restricted_agent":false,"role":"admin","role_type":null,"shared":false,"shared_agent":false,"shared_phone_number":null,"signature":"test","suspended":false,"tags":["101"],"ticket_restriction":null,"time_zone":"American Samoa","two_factor_auth_enabled":null,"updated_at":"2020-11-17T00:33:55Z","url":"https://example.zendesk.com/api/v2/users/3343.json","user_fields":{"its_remember_september":null,"skittles":"2018-09-14T00:00:00+00:00","user_field_1":"101"},"verified":true},"user_id":3343,"verb":"tickets.assignment"}],"actors":[{"active":true,"alias":"","created_at":"2020-11-17T00:32:12Z","custom_role_id":null,"default_group_id":1873,"details":"","email":"cgoddard+ted@zendesk.com","external_id":null,"iana_time_zone":"America/Juneau","id":158488612,"last_login_at":"2020-11-17T00:33:44Z","locale":"en-gb","locale_id":5,"moderator":true,"name":"Tedd","notes":"","only_private_comments":false,"organization_id":null,"phone":null,"photo":null,"report_csv":true,"restricted_agent":false,"role":"admin","role_type":null,"shared":false,"shared_agent":false,"shared_phone_number":null,"signature":"","suspended":false,"tags":[],"ticket_restriction":null,"time_zone":"Alaska","two_factor_auth_enabled":null,"updated_at":"2020-11-17T00:34:38Z","url":"https://example.zendesk.com/api/v2/users/158488612.json","user_fields":{"its_remember_september":null,"skittles":null,"user_field_1":null},"verified":true}],"count":1,"next_page":null,"previous_page":null,"users":[{"active":true,"alias":"test","created_at":"2017-08-14T20:13:53Z","custom_role_id":null,"default_group_id":1873,"details":"","email":"user@zendesk.com","external_id":"oev7jj","iana_time_zone":"Pacific/Pago_Pago","id":3343,"last_login_at":"2020-11-16T22:57:45Z","locale":"en-gb","locale_id":5,"moderator":true,"name":"Samwise Gamgee","notes":"test","only_private_comments":false,"organization_id":1873,"phone":null,"photo":{"content_type":"image/gif","content_url":"https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif","deleted":false,"file_name":"1f84950b8d7949b3.gif","height":80,"id":8730791,"inline":false,"mapped_content_url":"https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif","size":4566,"thumbnails":[{"content_type":"image/gif","content_url":"https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif","deleted":false,"file_name":"1f84950b8d7949b3_thumb.gif","height":32,"id":8730801,"inline":false,"mapped_content_url":"https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif","size":1517,"url":"https://example.zendesk.com/api/v2/attachments/8730801.json","width":32}],"url":"https://example.zendesk.com/api/v2/attachments/8730791.json","width":80},"report_csv":true,"restricted_agent":false,"role":"admin","role_type":null,"shared":false,"shared_agent":false,"shared_phone_number":null,"signature":"test","suspended":false,"tags":["101"],"ticket_restriction":null,"time_zone":"American Samoa","two_factor_auth_enabled":null,"updated_at":"2020-11-17T00:33:55Z","url":"https://example.zendesk.com/api/v2/users/3343.json","user_fields":{"its_remember_september":null,"skittles":"2018-09-14T00:00:00+00:00","user_field_1":"101"},"verified":true}]}