Create OLA Policy

POST {{baseUrl}}/api/v2/olas/policies

Allowed For

Admins

HEADERS

Key	Datatype	Required	Description
`Accept`	string

RESPONSES

status: Created

{&quot;ola_policy&quot;:{&quot;description&quot;:&quot;The group with id 6 will have to solve or reassign normal priority tickets in 30 minutes and urgent tickets in 10.&quot;,&quot;filter&quot;:{&quot;all&quot;:[],&quot;any&quot;:[{&quot;field&quot;:&quot;group_id&quot;,&quot;operator&quot;:&quot;is&quot;,&quot;value&quot;:&quot;6&quot;}]},&quot;id&quot;:36,&quot;policy_metrics&quot;:[{&quot;business_hours&quot;:false,&quot;metric&quot;:&quot;group_ownership_time&quot;,&quot;priority&quot;:&quot;normal&quot;,&quot;target&quot;:1800},{&quot;business_hours&quot;:false,&quot;metric&quot;:&quot;group_ownership_time&quot;,&quot;priority&quot;:&quot;urgent&quot;,&quot;target&quot;:600}],&quot;position&quot;:3,&quot;title&quot;:&quot;Incidents&quot;,&quot;url&quot;:&quot;https://{subdomain}.zendesk.com/api/v2/olas/policies/36.json&quot;}}