Zoom Public API Documentation
Get call handling settings
GET {{baseUrl}}/phone/extension/:extensionId/call_handling/settings
Returns information about a Zoom Phone's call handling settings. Call handling settings let you control how your system routes calls during business, closed, or holiday hours. For more information, read our API guide or Zoom support article Customizing call handling settings.Applicable to user, call queue, auto receptionist, or shared line group call handling at this time. Prerequisites: * Pro or a higher account with Zoom Phone enabled Scopes: Granular Scopes: Rate Limit Label: phone:read:adminphone:read:list_call_handling_settings:adminLIGHT
Body
PARAM
| Key | Datatype | Required | Description |
HEADERS
| Key | Datatype | Required | Description |
Accept
|
string |
RESPONSES
status OK
| {
"business_hours": [
{
"settings": {
"allow_callers_check_voicemail": "<boolean>",
"allow_members_to_reset": "<boolean>",
"audio_while_connecting": {
"id": "<string>",
"name": "<string>"
},
"call_distribution": {
"handle_multiple_calls": "<boolean>",
"ring_duration": 10,
"ring_mode": "rotating",
"skip_offline_device_phone_number": "<boolean>"
},
"call_forwarding_settings": [
{
"description": "<string>",
"enable": "<boolean>",
"id": "<string>",
"phone_number": "<string>",
"external_contact": {
"name": "<string>",
"email": "<string>",
"external_contact_id": "<string>",
"phone_numbers": [
"<string>"
]
}
}
],
"call_not_answer_action": 4,
"connect_to_operator": "<boolean>",
"custom_hours_settings": [
{
"from": "<string>",
"to": "<string>",
"type": 1,
"weekday": 6
}
],
"greeting_prompt": {
"id": "<string>",
"name": "<string>"
},
"max_call_in_queue": "<integer>",
"max_wait_time": 30,
"music_on_hold": {
"id": "<string>",
"name": "<string>"
},
"receive_call": "<boolean>",
"require_press_1_before_connecting": "<boolean>",
"ring_mode": "simultaneous",
"routing": {
"action": "<integer>",
"forward_to": {
"display_name": "<string>",
"extension_id": "<string>",
"extension_number": "<long>",
"extension_type": "commonArea",
"id": "<string>",
"phone_number": "<string>",
"description": "<string>",
"voicemail_greeting": {}
},
"operator": {
"display_name": "<string>",
"extension_id": "<string>",
"extension_number": "<long>",
"extension_type": "user",
"id": "<string>"
},
"connect_to_operator": "<boolean>",
"allow_callers_check_voicemail": "<boolean>",
&q Curl curl -X GET 'https://api.zoom.us/v2/phone/extension/:extensionId/call_handling/settings' -H 'Accept: application/json' ENDPOINTS |