GET {{baseUrl}}/contact_center/recordings?query_date_type=recording_start_time&from=<string>&to=<string>&recording_type=automatic&owner_type=user&channel_type=voice&next_page_token=<string>&page_size=30
Return a list of available recordings. Note: Use recording-related APIs to manipulate data whose recording creation time is after 2022-07-18. Scopes: Rate Limit Label: contact_center_recording:read:admin
Medium
Body
PARAM
Key | Datatype | Required | Description |
query_date_type
|
string | Query date type. * `recording_start_time` — The recording's start time * `recording_end_time` — The recording's end time | |
from
|
string | The start time and date in ISO 8601 format: yyyy-MM-dd'T'HH:mm:ss'Z', or yyyy-MM-dd'T'HH:mm:ss'TZD'. The defined date range should be a month, as the response only includes one month's worth of data. If unspecified, this parameter returns data from the past 30 days. | |
to
|
string | **Required** only when the `from` parameter is specified. The end time and date in ISO 8601 format: yyyy-MM-dd'T'HH:mm:ss'Z', or yyyy-MM-dd'T'HH:mm:ss'TZD', the same format as the `from` parameter. | |
recording_type
|
string | The recording's type. * `on_demand` — Manually trigger recording * `automatic` — Automatically trigger recording | |
owner_type
|
string | The recording's owner type. * `user` — This recording belongs to a user * `queue` — This recording belongs to a queue | |
channel_type
|
string | The recording's channel type. * `voice` — Voice recording * `video` — Video recording | |
next_page_token
|
string | Use the next page token to paginate through large result sets. A next page token returns whenever the set of available results exceeds the current page size. This token's expiration period is 15 minutes. | |
page_size
|
number | The number of items returned per page. |
HEADERS
Key | Datatype | Required | Description |
Accept
|
string |
RESPONSES
status OK
{
"next_page_token": "<string>",
"page_size": 30,
"from": "<string>",
"to": "<string>",
"recordings": [
{
"recording_id": "<string>",
"queue_id": "<string>",
"queue_name": "<string>",
"recording_duration": "<integer>",
"download_url": "<string>",
"transcript_url": "<string>",
"playback_url": "<string>",
"recording_start_time": "<dateTime>",
"recording_end_time": "<dateTime>",
"user_id": "<string>",
"user_email": "<string>",
"display_name": "<string>",
"recording_type": "on_demand",
"channel_type": "video",
"direction": "outbound",
"owner_id": "<string>",
"owner_name": "<string>",
"owner_type": "user",
"engagement_id": "<string>",
"flow_name": "<string>",
"flow_id": "<string>",
"consumer_name": "<string>",
"consumer_number": "<string>",
"consumers": [
{
"consumer_name": "<string>",
"consumer_number": "<string>"
},
{
"consumer_name": "<string>",
"consumer_number": "<string>"
}
]
},
{
"recording_id": "<string>",
"queue_id": "<string>",
"queue_name": "<string>",
"recording_duration": "<integer>",
"download_url": "<string>",
"transcript_url": "<string>",
"playback_url": "<string>",
"recording_start_time": "<dateTime>",
"recording_end_time": "<dateTime>",
"user_id": "<string>",
"user_email": "<string>",
"display_name": "<string>",
"recording_type": "automatic",
"channel_type": "voice",
"direction": "outbound",
"owner_id": "<string>",
"owner_name": "<string>",
"owner_type": "queue",
"engagement_id": "<string>",
"flow_name": "<string>",
"flow_id": "<string>",
"consumer_name": "<string>",
"consumer_number": "<string>",
"consumers": [
{
"consumer_name": "<string>",
"consumer_number": "<string>"
},
{
"consumer_name": "<string>",
"consumer_number": "<string>"
}
]
}
]
} |
ENDPOINTS