Zoom Contact Center API

Number of APIs: 158

Pair this API with Zoom Contact Center rogrammatically help businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.

The API accepts application/json and multipart/form-data, and responds with application/json and application/xml.

1. contact_center-sms - List SMS logs

GET {{baseUrl}}/contact_center/sms?next_page_token=<string>&page_size=10&from=<date>&to=<date>&country_iso_codes=<string>&country_iso_codes=<string>&direction=outbound&user_id=<string>&engagement_id=<string>&consumer_number=<string>

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2. contact_center-tasks - List tasks

GET {{baseUrl}}/contact_center/tasks?task_status=wrapping&queue_id=<string>&engagement_id=<string>&next_page_token=<string>

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3. contact_center-roles-{roleId} - Delete a role

DELETE {{baseUrl}}/contact_center/roles/:roleId?transfer_role_id=<string>

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4. contact_center-recordings - List recordings

GET {{baseUrl}}/contact_center/recordings?query_date_type=recording_start_time&from=<string>&to=<string>&recording_type=automatic&owner_type=user&channel_type=voice&next_page_token=<string>&page_size=30

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5. contact_center-queues - List queues

GET {{baseUrl}}/contact_center/queues?channel_type=sms&next_page_token=<string>&page_size=30

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6. contact_center-dispositions - List dispositions

GET {{baseUrl}}/contact_center/dispositions?next_page_token=<string>&page_size=30

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7. contact_center-address_books-units - List address book units

GET {{baseUrl}}/contact_center/address_books/units?next_page_token=<string>&page_size=30

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8. contact_center-voice_calls - List voice call logs

GET {{baseUrl}}/contact_center/voice_calls?next_page_token=<string>&page_size=10&from=<date>&to=<date>&types=external_conference_call&types=external_call&distribution=non_acd&consumer_number=<string>&direction=outbound&user_ids=<string>&user_ids=<string>&engagement_id=<string>&queue_ids=<string>&queue_ids=<string>&country_iso_codes=<string>&country_iso_codes=<string>&number_types=byoc_number&number_types=byoc_number

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9. contact_center-system_statuses - List system statuses

GET {{baseUrl}}/contact_center/system_statuses?next_page_token=<string>&page_siz