Create a queue
POST {{baseUrl}}/contact_center/queues
Create an agent queue to determine which agents calls are routed to. Queues also link to an existing routing profile to determine how calls are routed.
Scopes: contact_center_queue:write:admin
Rate Limit Label: LIGHT
Request Body
{"queue_name"=>"<string>", "queue_description"=>"<string>", "channel_types"=>["video", "video"]}
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Content-Type | string | ||
Accept | string |
RESPONSES
status: Created
{"queue_id":"\u003cstring\u003e","queue_name":"\u003cstring\u003e","queue_description":"\u003cstring\u003e","channel_types":["sms","chat"]}