contact_center-queues

Number of APIs: 2

1. Create a queue

POST {{baseUrl}}/contact_center/queues

Create an agent queue to determine which agents calls are routed to. Queues also link to an existing routing profile to determine how calls are routed.

Scopes: contact_center_queue:write:admin

Rate Limit Label: LIGHT

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2. List queues

GET {{baseUrl}}/contact_center/queues?channel_type=sms&next_page_token=<string>&page_size=30

Get information about all available queues.

Scopes: contact_center_queue:read:admin

Rate Limit Label: MEDIUM

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