Create a disposition

POST {{baseUrl}}/contact_center/dispositions

Create a new disposition. Dispositions let agents assign an outcome or topic to each engagement. After creating dispositions, add them to queues.

Scopes: contact_center_disposition:write:admin

Rate Limit Label: Light

Request Body

{"disposition_name"=>"<string>", "status"=>"inactive", "disposition_description"=>"<string>"}

HEADERS

RESPONSES

status: Created

{"disposition_id":"\u003cstring\u003e","disposition_name":"\u003cstring\u003e","disposition_description":"\u003cstring\u003e","status":"inactive","last_modified_time":"\u003cdateTime\u003e","modified_by":"\u003cstring\u003e"}