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Zoom Public API Documentation

Create a call queue

POST {{baseUrl}}/phone/call_queues

Creates a call queue. Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service, and so on. You can add phone users or common areas to call queues.

Prerequisites:

  • Pro, Business, or Education account
  • Account owner or admin permissions
  • Zoom Phone license

Scopes: phone:write:admin

Granular Scopes: phone:write:call_queue:admin

Rate Limit Label: Light

 

Body PARAM

Key Datatype Required Description 



HEADERS

Key Datatype Required Description 
Content-Type
string
Accept
string




RESPONSES

status Created

{ "extension_number": "<long>", "id": "<string>", "name": "<string>", "status": "<string>" }



Curl
curl -X POST 'https://api.zoom.us/v2/phone/call_queues' -H 'Content-Type: application/json' -H 'Accept: application/json' -d '{"name":"\u003cstring\u003e","site_id":"\u003cstring\u003e","cost_center":"\u003cstring\u003e","department":"\u003cstring\u003e","description":"\u003cstring\u003e","extension_number":"\u003clong\u003e","members":{"common_area_ids":["\u003cstring\u003e","\u003cstring\u003e"],"users":[{"email":"\u003cemail\u003e","id":"\u003cstring\u003e"},{"email":"\u003cemail\u003e","id":"\u003cstring\u003e"}]}}'

ENDPOINTS