Get an engagement

GET {{baseUrl}}/contact_center/engagements/:engagementId

Get information about an engagement.

Scopes: contact_center_engagement:read:admin

Rate Limit Label : LIGHT

HEADERS

| Key | Datatype | Required | Description | | Accept | string | | |

RESPONSES

status: OK

{"start_time":"\u003cdateTime\u003e","duration":"\u003clong\u003e","engagement_id":"\u003cstring\u003e","channel_types":["sms","sms"],"consumers":[{"consumer_id":"\u003cstring\u003e","consumer_display_name":"\u003cstring\u003e","consumer_number":"\u003cstring\u003e"},{"consumer_id":"\u003cstring\u003e","consumer_display_name":"\u003cstring\u003e","consumer_number":"\u003cstring\u003e"}],"direction":"outbound","flows":[{"flow_id":"\u003cstring\u003e","flow_name":"\u003cstring\u003e","flow_version":"\u003cstring\u003e"},{"flow_id":"\u003cstring\u003e","flow_name":"\u003cstring\u003e","flow_version":"\u003cstring\u003e"}],"queues":[{"queue_id":"\u003cstring\u003e","queue_name":"\u003cstring\u003e"},{"queue_id":"\u003cstring\u003e","queue_name":"\u003cstring\u003e"}],"agents":[{"user_id":"\u003cstring\u003e","display_name":"\u003cstring\u003e"},{"user_id":"\u003cstring\u003e","display_name":"\u003cstring\u003e"}],"queue_wait_type":"callback","flow_duration":"\u003clong\u003e","waiting_duration":"\u003clong\u003e","handling_duration":"\u003clong\u003e","wrap_up_duration":"\u003clong\u003e","voice_mail":"\u003cinteger\u003e","dispositions":[{"disposition_id":"\u003cstring\u003e","disposition_name":"\u003cstring\u003e"},{"disposition_id":"\u003cstring\u003e","disposition_name":"\u003cstring\u003e"}],"notes":[{"user_id":"\u003cstring\u003e","note_id":"\u003cstring\u003e","note":"\u003cstring\u003e","last_modified_time":"\u003cdateTime\u003e"},{"user_id":"\u003cstring\u003e","note_id":"\u003cstring\u003e","note":"\u003cstring\u003e","last_modified_time":"\u003cdateTime\u003e"}],"events":[{"start_time":"\u003cdateTime\u003e","duration":"\u003clong\u003e","channel_type":"sms","event_type":"\u003cstring\u003e","direction":"outbound","flow_id":"\u003cstring\u003e","flow_name":"\u003cstring\u003e","queue_id":"\u003cstring\u003e","queue_name":"\u003cstring\u003e","user_id":"\u003cstring\u003e","user_display_name":"\u003cstring\u003e","accept_type":"auto","transfer_to_flow_id":"\u003cstring\u003e","transfer_to_flow_name":"\u003cstring\u003e","transfer_to_queue_id":"\u003cstring\u003e","transfer_to_queue_name":"\u003cstring\u003e","transfer_to_user_id":"\u003cstring\u003e","transfer_to_user_display_name":"\u003cstring\u003e","transfer_to_number":"\u003cstring\u003e","transfer_type":"warm","upgraded_to_channel_type":"video","crm_type":"\u003cstring\u003e","crm_call_status":"hangup","supervisor_id":"\u003cstring\u003e","supervisor_display_name":"\u003cstring\u003e","consumer_id":"\u003cstring\u003e","consumer_display_name":"\u003cstring\u003e","inbox_id":"\u003cstring\u003e","inbox_name":"\u003cstring\u003e","skills":[{"skill_category_id":"\u003cstring\u003e","skill_category_name":"\u003cstring\u003e","skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_proficiency_level":"\u003cinteger\u003e"},{"skill_category_id":"\u003cstring\u003e","skill_category_name":"\u003cstring\u003e","skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_proficiency_level":"\u003cinteger\u003e"}]},{"start_time":"\u003cdateTime\u003e","duration":"\u003clong\u003e","channel_type":"sms","event_type":"\u003cstring\u003e","direction":"outbound","flow_id":"\u003cstring\u003e","flow_name":"\u003cstring\u003e","queue_id":"\u003cstring\u003e","queue_name":"\u003cstring\u003e","user_id":"\u003cstring\u003e","user_display_name":"\u003cstring\u003e","accept_type":"manual","transfer_to_flow_id":"\u003cstring\u003e","transfer_to_flow_name":"\u003cstring\u003e","transfer_to_queue_id":"\u003cstring\u003e","transfer_to_queue_name":"\u003cstring\u003e","transfer_to_user_id":"\u003cstring\u003e","transfer_to_user_display_name":"\u003cstring\u003e","transfer_to_number":"\u003cstring\u003e","transfer_type":"warm","upgraded_to_channel_type":"video","crm_type":"\u003cstring\u003e","crm_call_status":"miss","supervisor_id":"\u003cstring\u003e","supervisor_display_name":"\u003cstring\u003e","consumer_id":"\u003cstring\u003e","consumer_display_name":"\u003cstring\u003e","inbox_id":"\u003cstring\u003e","inbox_name":"\u003cstring\u003e","skills":[{"skill_category_id":"\u003cstring\u003e","skill_category_name":"\u003cstring\u003e","skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_proficiency_level":"\u003cinteger\u003e"},{"skill_category_id":"\u003cstring\u003e","skill_category_name":"\u003cstring\u003e","skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_proficiency_level":"\u003cinteger\u003e"}]}]}