Create a skill

POST {{baseUrl}}/contact_center/skills

Create a skill for skill-based routing. Skills are agent traits that ensure they are the right person to handle a customer interaction.

Scopes: contact_center_skill:write:admin

Rate Limit Label: Light

Request Body

{"skill_category_id"=>"<string>", "skill_name"=>"<string>"}

HEADERS

RESPONSES

status: Created

{"skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_type":"proficiency","max_proficiency_level":3,"skill_category_name":"\u003cstring\u003e","skill_category_id":"\u003cstring\u003e","modified_by":"\u003cstring\u003e","last_modified_time":"\u003cdateTime\u003e"}