Create a skill
POST {{baseUrl}}/contact_center/skills
Create a skill for skill-based routing. Skills are agent traits that ensure they are the right person to handle a customer interaction.
Scopes:
contact_center_skill:write:admin
Rate Limit Label
:
Light
Request Body
{"skill_category_id"=>"<string>", "skill_name"=>"<string>"}
HEADERS
| Key | Datatype | Required | Description |
| Content-Type | string | | |
| Accept | string | | |
RESPONSES
status: Created
{"skill_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e","skill_type":"proficiency","max_proficiency_level":3,"skill_category_name":"\u003cstring\u003e","skill_category_id":"\u003cstring\u003e","modified_by":"\u003cstring\u003e","last_modified_time":"\u003cdateTime\u003e"}