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Zoom Public API Documentation

Create a skill

POST {{baseUrl}}/contact_center/skills

Create a skill for skill-based routing. Skills are agent traits that ensure they are the right person to handle a customer interaction.

Scopes: contact_center_skill:write:admin

Rate Limit Label: Light

 

Body PARAM

Key Datatype Required Description 



HEADERS

Key Datatype Required Description  
Content-Type
 string 
Accept
 string




RESPONSES

status Created

{ "skill_id": "<string>", "skill_name": "<string>", "skill_type": "proficiency", "max_proficiency_level": 3, "skill_category_name": "<string>", "skill_category_id": "<string>", "modified_by": "<string>", "last_modified_time": "<dateTime>" }


Curl
curl -X POST 'https://api.zoom.us/v2/contact_center/skills' -H 'Content-Type: application/json' -H 'Accept: application/json' -d '{"skill_category_id":"\u003cstring\u003e","skill_name":"\u003cstring\u003e"}'

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