Create a skill category
POST {{baseUrl}}/contact_center/skills/categories
Create a new skill category. Skill categories let you assign several similar skills to a category, such as language skills. You can then route French-speaking callers to contact center agents that have the highest proficiency with French.
Scopes: contact_center_skill:write:admin
Rate Limit Label: Light
Request Body
{"max_proficiency_level"=>1, "skill_category_name"=>"<string>", "skill_category_description"=>"<string>", "skill_type"=>"text"}
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Content-Type | string | ||
Accept | string |
RESPONSES
status: Created
{"skill_category_id":"\u003cstring\u003e","skill_category_name":"\u003cstring\u003e","skill_category_description":"\u003cstring\u003e","skill_type":"proficiency","max_proficiency_level":2,"modified_by":"\u003cstring\u003e","last_modified_time":"\u003cdateTime\u003e"}