phone-call_queues-{callQueueId}

Number of APIs: 3

1. Delete a call queue

DELETE {{baseUrl}}/phone/call_queues/:callQueueId

Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc. Use this API to delete a Call Queue.

Prerequisites:

• Pro, Business, or Education account
• Account owner or admin permissions
• Zoom Phone license

Scopes: phone:write:admin

Granular Scopes: phone:delete:call_queue:admin

Rate Limit Label: Light

---

2. Update call queue details

PATCH {{baseUrl}}/phone/call_queues/:callQueueId

Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc. Use this API to update information of a specific Call Queue.

Prerequisites:

• Pro, Business, or Education account
• Account owner or admin permissions
• Zoom Phone license

Scopes: phone:write:admin

Granular Scopes: phone:update:call_queue:admin

Rate Limit Label: Light

---

3. Get call queue details

GET {{baseUrl}}/phone/call_queues/:callQueueId

Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc. Use this API to get information on a specific Call Queue.

Prerequisites:

• Pro, Business, or Education account
• Account owner or admin permissions
• Zoom Phone license

Scopes: phone:read:admin

Granular Scopes: phone:read:call_queue:admin

Rate Limit Label: Light

---