Get a specific task

GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/tasks/{{TaskId}}

Get a specific task in Miralix OfficeTeam, whether if it's in a queue or if it's being handled by an agent.
HTTP GET: /tasks/{taskId}

ParameterValueDescription
taskIdIntegerID for a task

Example

https://192.168.1.10/mot/greenbox/tasks/QA3D-2332-QAS - Gets description for the task with taskId QA3D-2332-QAS

Result

  • 200 OK - Description of the desired task.
  • 403 Forbidden - Missing required License to access this request.
  • 404 Not Found - The task does not exist
  • 500 Internal Server Error - Internal processing error.

JSON result

For each task, the following results are displayed:

ParameterValueDescription
TaskId{String}A unique ID for the task
Subject{String}Title for the task
Text{String}Detailed description of the task
StateInQueue, OfferedToAgentState of the task
EntryMenuId{Integer}ID for entry menu linked to a task created via an external source
EntryMenuParameters{String}The entry menu parameters that are linked to a task created via an external source.
The parameters are Comma-separated and replace parameters (like <@CrmId@> and <@SubTaskId@>) specified in the entry menu URL or specified in the Arguments for a process.
Culture{String: ISO Language Code}Specifies which language to associate with the task. E.g. da-DK. If nothing is specified, the default language is used for the OfficeTeam configuration.
Tags{String}Comma-separated list of words describing the task. E.g. Tags=Error message,Sales
QueueInquiryId{Integer}ID for the task in the queue
FirstQueueName{String}Queue name of the first queue to which the task was added
FirstQueueId{Integer}ID on the first queue to which the task was added
CurrentQueueName{String}Queue name of the queue that the task is attached to now
CurrentQueueId{Integer}ID on the queue that the task is associated with now
AgentName{String}The name of the agent if the task is offered to an agent
AgentId{Integer}ID of the agent if the task is offered to an agent
ExternalSourcenull, WebApi, AzureServiceBusWhich external source is used to create the task.
AddedToQueue{date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'}Time the call arrived in the queued
(Note! – This is not UTC time)

RESPONSES

status: OK

{&quot;TaskId&quot;:&quot;QA3D-2332-QAS&quot;,&quot;Subject&quot;:&quot;Update customer A&quot;,&quot;Text&quot;:&quot;Help the customer with a little of this and that! https://www.google.com/search?q=QA3D-2332-QAS or call +45 83848586&quot;,&quot;State&quot;:&quot;InQueue&quot;,&quot;EntryMenuId&quot;:105,&quot;EntryMenuParameters&quot;:&quot;CrmId=191597,SubTaskId=654&quot;,&quot;Culture&quot;:&quot;da-DK&quot;,&quot;Tags&quot;:&quot;Error message,Sales&quot;,&quot;QueueInquiryId&quot;:70,&quot;FirstQueueName&quot;:&quot;Queue for tasks&quot;,&quot;FirstQueueId&quot;:181,&quot;CurrentQueueName&quot;:&quot;Queue for tasks&quot;,&quot;CurrentQueueId&quot;:181,&quot;AgentName&quot;:null,&quot;AgentId&quot;:null,&quot;ExternalSource&quot;:&quot;WebApi&quot;,&quot;AddedToQueue&quot;:&quot;2021-11-19T10:20:58.0196967+01:00&quot;}