Qodex.ai

Agent methods-Call management for an agent

Number of APIs: 7

  1. Make a call POST {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/make?ContactEndpoint=784

  2. Answer incoming call PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/answer

  3. Disconnect current call PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/clear

  4. Consultation call PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/consultation?ContactEndpoint=103

  5. Switch between calls PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/alternate

  6. Complete call transfer PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/transfer

  7. Direct transfer PUT {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/singleStepTransfer?ContactEndpoint=103