Information on current active queues for a specific agent
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/queues
Returns an overview of all queues the selected agent is active in, based on the role that is active.
HTTP GET: /agents/{identificationType}/{identification}/queues
| Parameter | Value | Description |
|---|---|---|
| identificationType | sipUri, id, email, syncId | Different identification types, that can be used to identify an agent |
| identification | String | The identification value must match the selected identification type. So, if identificationType is set to email, then the identification value must match an agent's email |
Example
https://192.168.1.10/mot/greenbox/agents/id/8/queues - Information on active queues for the agent with ID 8
https://192.168.1.10/mot/greenbox/agents/email/lucas.p@company.local/queues - Information on active queues for the agent with email address of lucas.p@company.local
https://192.168.1.10/mot/greenbox/agents/sipUri/sip:lp1@company.local/queues - Information on active queues for the agent with sip URI sip:lp1@company.local
https://192.168.1.10/mot/greenbox/agents/syncId/f4fd9e5f-017d-4350-adf8-8dd811bc1a2e/queues - Information on active queues for the agent with syncId f4fd9e5f-017d-4350-adf8-8dd811bc1a2e
Result
Information on active queues for a specific agent that is logged in to Miralix OfficeTeam.
- 200 OK - Information on active queues for the specific agent
- 400 Bad Request - One or more parameters are not valid
- 404 Not Found - The agent is not logged in or does not exist
- 500 Internal Server Error - Internal processing error
JSON result
For each active queues for the specific agent, the following is shown.
| Parameter | Value | Description |
|---|---|---|
| Id | {Integer} | Queue's ID in the database |
| Name | {String} | Name of the queue |
| Skill | {Integer} | Skill assigned to the Agent for this queue |
| Spectator | true | This is only shown if the Agent is Spectator of this queue |
RESPONSES
status: OK
[{"Id":19,"Name":"Miralix Queue 1","Skill":7},{"Id":2086,"Name":"Camp On Busy","Skill":1},{"Id":16,"Name":"Miralix Queue 2","Skill":8}]