Qodex.ai

Delete a call from a specific queue with a queue call ID

DELETE {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues/{{callsQueueId}}/calls/{{QueueCallId}}

End a call with a specific queue call ID, from a queue that has a specific queue ID.
HTTP GET: /queues/{queueId}/calls/{queueCallId}

ParameterValueDescription
queueIdIntegerID for a queue
queueCallIdIntegerQueue call ID (QueueCallId) for the call that is to be disconnected

Example

https://192.168.1.10/mot/greenbox/queues/7/calls/6545 - Ends the call with queueCallId 6545 and queueId 7

Resultat

  • 200 OK - The call has been disconnected.
  • 403 Forbidden - Missing required License to access this request.
  • 404 Not Found - The call could not be found.
  • 409 Conflict - The call is being offered to an agent, so the call has not been disconnected.
  • 500 Internal Server Error - Internal processing error.

JSON result

ParameterValueDescription
QueueInquiryId{Integer}ID for the call that has been attempted disconnected
DeleteResultDeleted, OfferedToAgentDeleted indicates that the call has been disconnected.
OfferedToAgent indicates that the call is being assigned to an Agent and the call has not be disconnected.
OfferedToAgent can also be used for callback calls that has been answered by an agent, but has not been completed yet. The call has not be disconnected.

RESPONSES

status: OK

{"QueueInquiryId":47821,"DeleteResult":"Deleted"}