Miralix OfficeTeam REST API 6.1 - Dansk

Agent metoder-Oversigt over alle Agenter

Agent metoder-Informationer på en aktiv Agent

Oversigt for en bestemt agent Oversigt over tilbudt Køopkald for en bestemt agent Pluk et kald på vegne af en agent Obsolete - initiateOutgoingClientCall

Agent metoder-Call Recordings for Agent

Call Recordings for Agent

Agent metoder-Opkalds styring for Agent

Foretage et opkald Besvar indkommende opkald Afslut igangværende opkald Direkte omstilling Konsultationsopkald Skift imellem opkald Gennemstil opkald

Kø metoder-Oversigt over alle køer, opkald, callback, call recordings

Oversigt over alle køer Oversigt over alle kø opkald Oversigt over alle callback opkald Oversigt over alle optagede opkald

Kø metoder-Informationer for en bestemt kø

Oversigt over en bestemt kø Oversigt over alle kø opkald fra en bestemt kø Oversigt over alle callback opkald fra en bestemt kø Oversigt over alle optagede opkald fra en bestemt kø Oversigt over alle opgaver fra en bestemt kø

Kø metoder-Informationer og styring af opkald i kø

Oversigt over alle kø opkald Slet opkald med et køopkaldsid Oversigt over alle kø opkald fra en bestemt kø Slet opkald fra en bestemt kø med et køopkaldsid

Kø metoder-Callback informationer og kampagnestyring

Oversigt over alle callback opkald Slet alle callback opkald Oversigt over alle callback opkald fra en bestemt kø Opret et callback opkald i en kø

Kø metoder-Kampagnestyring

Oversigt over callback opkald for udgående kampagne id Slet alle callback opkald knyttet til udgående kampagne id Oversigt over callback opkald for udgående kampagne navn Slet alle callback opkald knyttet til udgående kampagne navn Oversigt over callback opkald for udgående kampagne id fra en bestemt kø Slet alle callback opkald knyttet til udgående kampagne id fra en bestemt kø Oversigt over callback opkald for udgående kampagne navn fra en bestemt kø Slet alle callback opkald knyttet til udgående kampagne navn fra en bestemt kø

Kø metoder-Call recordings fra opkald i kø

Oversigt over alle opkald der er optaget Oversigt over alle opkald der er optaget fra en bestemt kø Hent en optagelse af et køopkald

Kø metoder-Tasks styring i kø

Oversigt over alle opgaver fra en bestemt kø Opret en opgave i en kø

Opgave metoder-Tasks styring

Oversigt over alle opgaver Hent en bestemt opgave Fjern en opgave

Opkald metoder-Opdatering af opkald

Opdater eksisterende opkalds metadata

Miralix OfficeTeam REST API 6.5

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Miralix OfficeTeam REST API 7.0

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Miralix OfficeTeam REST API 7.1

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 7.2

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 7.3

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 8.0

Agent methods-Agent Overview

Agent methods-Full Agent Overview 8.0

Full Agent overview 8.0

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Full Aggregated overview of agents, including a summary 8.0

Full Aggregated overview of agents, including a summary 8.0

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Full Overview of all Agents for a specific queue 8.0 Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix REST API 6.0 - Dansk

Agent oversigt Oversigt for en bestemt agent Oversigt over tilbudt Køkald for en bestemt agent pickupCall initiateOutgoingClientCall

Agent opkald metoder

make answer clear singleStepTransfer consultation alternate transfer

Oversigt over alle køer Oversigt over en bestemt kø Opret en opgave i en kø Få liste over opgaver i en kø

Fjern en opgave Liste over alle opgaver Få en bestemt opgave

Opkald i OfficeTeam metoder

updateMetaDataUri

Miralix OfficeTeam REST API 6.1 - Dansk

Agent metoder-Oversigt over alle Agenter

Agent metoder-Informationer på en aktiv Agent

Oversigt for en bestemt agent Oversigt over tilbudt Køopkald for en bestemt agent Pluk et kald på vegne af en agent Obsolete - initiateOutgoingClientCall

Agent metoder-Call Recordings for Agent

Call Recordings for Agent

Agent metoder-Opkalds styring for Agent

Foretage et opkald Besvar indkommende opkald Afslut igangværende opkald Direkte omstilling Konsultationsopkald Skift imellem opkald Gennemstil opkald

Kø metoder-Oversigt over alle køer, opkald, callback, call recordings

Oversigt over alle køer Oversigt over alle kø opkald Oversigt over alle callback opkald Oversigt over alle optagede opkald

Kø metoder-Informationer for en bestemt kø

Oversigt over en bestemt kø Oversigt over alle kø opkald fra en bestemt kø Oversigt over alle callback opkald fra en bestemt kø Oversigt over alle optagede opkald fra en bestemt kø Oversigt over alle opgaver fra en bestemt kø

Kø metoder-Informationer og styring af opkald i kø

Oversigt over alle kø opkald Slet opkald med et køopkaldsid Oversigt over alle kø opkald fra en bestemt kø Slet opkald fra en bestemt kø med et køopkaldsid

Kø metoder-Callback informationer og kampagnestyring

Oversigt over alle callback opkald Slet alle callback opkald Oversigt over alle callback opkald fra en bestemt kø Opret et callback opkald i en kø

Kø metoder-Kampagnestyring

Oversigt over callback opkald for udgående kampagne id Slet alle callback opkald knyttet til udgående kampagne id Oversigt over callback opkald for udgående kampagne navn Slet alle callback opkald knyttet til udgående kampagne navn Oversigt over callback opkald for udgående kampagne id fra en bestemt kø Slet alle callback opkald knyttet til udgående kampagne id fra en bestemt kø Oversigt over callback opkald for udgående kampagne navn fra en bestemt kø Slet alle callback opkald knyttet til udgående kampagne navn fra en bestemt kø

Kø metoder-Call recordings fra opkald i kø

Oversigt over alle opkald der er optaget Oversigt over alle opkald der er optaget fra en bestemt kø Hent en optagelse af et køopkald

Kø metoder-Tasks styring i kø

Oversigt over alle opgaver fra en bestemt kø Opret en opgave i en kø

Opgave metoder-Tasks styring

Oversigt over alle opgaver Hent en bestemt opgave Fjern en opgave

Opkald metoder-Opdatering af opkald

Opdater eksisterende opkalds metadata

Miralix OfficeTeam REST API 6.5

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Miralix OfficeTeam REST API 7.0

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Miralix OfficeTeam REST API 7.1

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 7.2

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 7.3

Agent methods-Agent Overview

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix OfficeTeam REST API 8.0

Agent methods-Agent Overview

Agent methods-Full Agent Overview 8.0

Full Agent overview 8.0

Agent methods-Aggregated overview of agents, including a summary

Aggregated overview of agents, including a summary

Agent methods-Full Aggregated overview of agents, including a summary 8.0

Full Aggregated overview of agents, including a summary 8.0

Agent methods-Information for an Agent

Information for a specific agent Information on available roles for a specific agent Information on current active queues for a specific agent Information on current offered/answered queue call for a specific agent Pick up a call from a pickup queue, on behalf of an agent Obsolete - initiateOutgoingClientCall

Agent methods-Call Recordings for Agent

Call Recordings for Agent

Agent methods-Call management for an agent

Make a call Answer incoming call Disconnect current call Direct transfer Consultation call Switch between calls Complete call transfer

Queue methods-Overview of all queues, calls, callback calls and call recordings

Overview of all queues Overview of all queue calls Overview of all callback calls Overview of all recorded calls

Queue methods-Aggregated overview of queues, including a summary

Aggregated overview of queues, including a summary

Queue methods-Information for a specific queue

Overview of a specific queue Overview of all Agents for a specific queue Full Overview of all Agents for a specific queue 8.0 Overview of all queue calls in a specific queue Overview of all callback calls in a specific queue Overview of all recorded calls from a specific queue Overview of all tasks in a specific queue

Queue methods-Overview and call management of queued calls

Overview of all queue calls Delete a specific call with a queue call ID Overview of all queue calls in a specific queue Delete a call from a specific queue with a queue call ID

Queue methods-Overview and call management of queued callback calls

Overview of all callback calls Delete all callback calls Overview of all callback calls from a specific queue Create a callback call in a queue

Queue methods-Callback campaign management

Overview of all callback calls associated with outbound campaign ID Delete all callback calls associated with outbound campaign ID Overview of all callback calls associated with outbound campaign name Delete all callback calls associated with outbound campaign name Overview of all callback calls associated with outbound campaign ID from a specific queue Delete all callback calls associated with outbound campaign ID from a specific queue Overview of callback calls associated with outbound campaign name from a specific queue Delete all callback calls associated with outgoing campaign name from a specific queue

Queue methods-Call recordings from queue call

Overview of all recorded calls Overview of all recorded calls from a specific queue Get a recording of a queue call

Queue methods-Task management in queues

Overview of all tasks in a specific queue Create a task in a queue

Task methods-Task management

Overview of all tasks Get a specific task Remove a task

Call methods-Updating calls

Update existing calls metadata

Users methods-Call recordings

Call Recordings for a specific User Get a recording of a direct call

View methods-Custom Data Views

Overview of available Custom Data Views Custom Data View Example

Miralix REST API 6.0 - Dansk

Agent oversigt Oversigt for en bestemt agent Oversigt over tilbudt Køkald for en bestemt agent pickupCall initiateOutgoingClientCall

Agent opkald metoder

make answer clear singleStepTransfer consultation alternate transfer

Oversigt over alle køer Oversigt over en bestemt kø Opret en opgave i en kø Få liste over opgaver i en kø

Fjern en opgave Liste over alle opgaver Få en bestemt opgave

Opkald i OfficeTeam metoder

updateMetaDataUri

Home Miralix OfficeTeam REST API 8.0Agent methods-Agent Overview

Agent methods-Agent Overview

Number of APIs: 1

Agent overview GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents

Miralix OfficeTeam REST API 8.0