Overview of callback calls associated with outbound campaign name from a specific queue
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues/{{callsQueueId}}/calls/callbacks/{{outboundCampaignName}}
Get a list of callback calls, linked to the outgoing campaign name, in a specific queue.
HTTP GET: /queues/{queueId}/calls/callbacks/{outboundCampaignName}
| Parameter | Value | Description |
|---|---|---|
| queueId | Integer | ID for a queue. |
| outboundCampaignName | String | Outbound campaign name. |
Example
https://192.168.1.10/mot/greenbox/queues/12/calls/callbacks/Winter%20Sale - Get a list of callback calls that is linked to outbound Campaign Name Winter Sale, in the queue with queueId 12
Result
- 200 OK - List of callback calls from a specific queue, linked to the outgoing campaign name.
- 403 Forbidden - Missing required License to access this request.
- 404 Not Found - Queue not found.
- 500 Internal Server Error - Internal processing error.
JSON result
For each callback call, the following results are displayed:
| Parameter | Value | Description |
|---|---|---|
| QueueCallType | Queuecall, CallbackCall | Call type of the call |
| Calling | {String} | The number of the caller |
| Called | {String} | The called number |
| OutboundCampaignName | {String} | Campaign name on outbound calls |
| OutboundCampaignId | {Integer} | ID on outbound call campaign |
| CallbackNumber | {String} | The number to call to perform callback |
| EntryMenuId | {Integer} | ID for entry menu linked to callback calls created via an external source |
| EntryMenuParameters | {String} | The entry menu parameters that are linked to callback calls created via an external source. |
| The parameters are Comma-separated and replace parameters (like <@CrmId@> and <@CostumerNo@>) specified in the entry menu URL or specified in the Arguments for a process | ||
| Culture | {String: ISO Language Code} | Specifies which language to associate with the task. E.g., da-DK. If nothing is specified, the default language is used for the OfficeTeam configuration. |
| Tags | {String} | Comma-separated list of words describing the task. E.g. Tags=Error message,Sales |
| QueueInquiryId | {String} | Queue inquiry ID (Same as QueueCallId) in Miralix Office Team |
| FirstQueueName | {String} | The name of the first queue that the call has been in |
| FirstQueueId | {Integer} | ID on the first queue that the call has been in |
| CurrentQueueName | {String} | The name of the queue that the call is in now |
| CurrentQueueId | {Integer} | ID on the queue that the call is in now |
| AgentName | {String} | The name of the agent offered the call |
| AgentId | {Integer} | ID of agent offered the call |
| ExternalSource | null, WebApi, AzureServiceBus | Which external source is used to create the call. |
| AddedToQueue | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time the call arrived in the queue |
| (Note! – This is not UTC time) |
RESPONSES
status: OK
[{"QueueCallType":"CallbackCall","Calling":null,"Called":null,"OutboundCampaignName":"Winter Sale","OutboundCampaignId":3321,"CallbackNumber":"+4523452526","WaitingUntil":"0001-01-01T00:00:00","EntryMenuId":109,"EntryMenuParameters":"CrmId=221020,CostumerNo=2365","Culture":"da-DK","Tags":"Error message,Sales","QueueInquiryId":47821,"FirstQueueName":"Sales East","FirstQueueId":153,"CurrentQueueName":"Sales East","CurrentQueueId":153,"AgentName":null,"AgentId":null,"ExternalSource":"WebApi","AddedToQueue":"2020-12-14T10:34:13.8435371+01:00"},{"QueueCallType":"CallbackCall","Calling":null,"Called":null,"OutboundCampaignName":"Winter Sale","OutboundCampaignId":3321,"CallbackNumber":"+4565646768","WaitingUntil":"0001-01-01T00:00:00","EntryMenuId":23,"EntryMenuParameters":"CrmId=201020,CostumerNo=63954","Culture":"da-DK","Tags":null,"QueueInquiryId":47823,"FirstQueueName":"Sales East","FirstQueueId":153,"CurrentQueueName":"Sales East","CurrentQueueId":153,"AgentName":null,"AgentId":null,"ExternalSource":"WebApi","AddedToQueue":"2020-12-14T11:37:10.8886481+01:00"}]