Qodex.ai

Delete all callback calls

DELETE {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues/calls/callbacks

Removes all callback calls, in all queues.
HTTP GET: /queues/calls/callbacks

Example

http://192.168.1.10/mot/greenbox/queues/calls/callbacks

Result

  • 200 OK - The query is done correctly. See the JSON response for the finale result.
  • 403 Forbidden - Missing required License to access this request.
  • 409 Conflict - All calls are being offered to agents, so no calls has not been disconnected.
  • 500 Internal Server Error - Internal processing error.

JSON result

For each callback call, the following results are displayed:

ParameterValueDescription
QueueInquiryId{Integer}ID for the call that has been attempted disconnected
DeleteResultDeleted, OfferedToAgentDeleted indicates that the call has been disconnected.
OfferedToAgent indicates that the call is being assigned to an Agent and the call has not be disconnected.
OfferedToAgent can also be used for callback calls that has been answered by an agent, but has not been completed yet. The call has not be disconnected.

RESPONSES

status: OK

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