Overview of all tasks in a specific queue
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues/{{taskQueueId}}/tasks
Get a list of all tasks in a specific queue.
HTTP GET: /queues/{queueId}/tasks
| Parameter | Value | Description |
|---|---|---|
| queueId | Integer | ID for a queue |
Example
https://192.168.1.10/mot/greenbox/queues/301/tasks - Get a list of all tasks in the queue with ID 301
Result
- 200 OK - Overview of all tasks in a specific queue.
- 400 Bad Request - One or more parameters are not valid.
- 404 Not Found - The queue could not be found.
- 500 Internal Server Error - Internal processing error.
JSON result
For each task, the following results is displayed:
| Parameter | Value | Description |
|---|---|---|
| TaskId | {String} | A unique ID for the task |
| Subject | {String} | Title for the task |
| Text | {String} | Detailed description of the task |
| State | InQueue, OfferedToAgent | State of the task |
| EntryMenuId | {Integer} | ID for entry menu linked to a task created via an external source |
| EntryMenuParameters | {String} | The entry menu parameters that are linked to a task created via an external source. The parameters are Comma-separated and replace parameters (like <@CrmId@> and <@CostumerNo@>) specified in the entry menu URL or specified in the Arguments for a process. |
| Culture | {String: ISO Language Code} | Specifies which language to associate with the task. E.g. da-DK. If nothing is specified, the default language is used for the OfficeTeam configuration. |
| Tags | {String} | Comma-separated list of words describing the task. E.g. Tags=Error message,Sales |
| QueueInquiryId | {Integer} | ID for the task in the queue |
| FirstQueueName | {String} | Queue name of the first queue to which the task was added |
| FirstQueueId | {Integer} | ID on the first queue to which the task was added |
| CurrentQueueName | {String} | Queue name of the queue that the task is associated with now |
| CurrentQueueId | {Integer} | ID on the queue that the task is associated with now |
| AgentName | {String} | The name of the agent if the task is offered to an agent |
| AgentId | {Integer} | ID of the agent if the task is offered to an agent |
| ExternalSource | null, WebApi, AzureServiceBus | Which external source is used to create the task. |
| AddedToQueue | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time the call arrived in the queue (Note! – This is not UTC time) |
RESPONSES
status: OK
[{"TaskId":"QA3D-2332-QAS","Subject":"Task No. 1","Text":"Help the customer with a little of this and that! https://www.google.com/search?q=QA3D-2332-QAS or call +45 83848586","State":"InQueue","EntryMenuId":null,"EntryMenuParameters":null,"Culture":"da-DK","Tags":"Test","QueueInquiryId":251,"FirstQueueName":"Task queue 1","FirstQueueId":2214,"CurrentQueueName":"Task queue 1","CurrentQueueId":2214,"AgentName":null,"AgentId":null,"ExternalSource":"WebApi","AddedToQueue":"2021-11-15T13:14:59.5576861+01:00"}]