Overview of all queues
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues
Get a list of all queues created in Miralix OfficeTeam.
HTTP GET: /queues
Example
https://192.168.1.10/mot/greenbox/queues
Result
A list of all queues created in OfficeTeam is received.
- 200 OK - A list of all queues created in OfficeTeam.
- 403 Forbidden - Missing required License to access this request.
- 500 Internal Server Error - Internal processing error.
JSON result
For each queue, the following data is displayed:
| Parameter | Value | Description |
|---|---|---|
| Id | {Integer} | Queue's ID in the database |
| Name | {String} | Name of the queue |
| Type | Distribution, Pickup, None | Queue type |
| BehaviourType | Normal, CampOnBusy, Parking, Personal | Queue behavior |
| ContentType | Audio, Task, WebChat | Queue content type, whether it is calls, tasks or chat that is being handled in the queue |
| CurrentCalls | {Integer} | Numbers of inquiries in the queue |
| CurrentCallbackCalls | {Integer} | Numbers of inquiries waiting for callback in the queue |
| LoggedInAgents | {Integer} | Number of agents logged into the queue |
| LastArrivedCallTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of last arrived call, in queue (UTC) |
| CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| Description | {String: varchar(512)} | The description on the queue |
RESPONSES
status: OK
[{"Id":157,"Name":"Salg","Type":"None","BehaviourType":"Normal","ContentType":"Audio","CurrentCalls":2,"LoggedInAgents":5,"LastArrivedCallTimeUtc":"2019-11-08T08:37:15.2326781Z","CallCenterTimeUtc":"2019-11-08T08:37:32.4715766Z","Description":"En kø til salg"},{"Id":126,"Name":"Personlig kø","Type":"None","BehaviourType":"Personal","ContentType":"Audio","CurrentCalls":0,"LoggedInAgents":1,"LastArrivedCallTimeUtc":"0001-01-01T00:00:00Z","CallCenterTimeUtc":"2019-11-08T08:37:32.4715766Z","Description":"En personlig kø"},{"Id":9,"Name":"Support","Type":"None","BehaviourType":"Normal","ContentType":"Audio","CurrentCalls":7,"LoggedInAgents":10,"LastArrivedCallTimeUtc":"2019-11-08T07:53:10.6907339Z","CallCenterTimeUtc":"2019-11-08T08:37:32.4715766Z","Description":""}]