Make a call
POST {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/call/make?ContactEndpoint=784
OfficeTeam service informs the agent’s client to make a call to the Contact endpoint.
HTTP POST: /agents/{identificationType}/{identification}/call/make?ContactEndpoint={contactEndpoint}
| Parameter | Value | Description |
|---|---|---|
| identificationType | sipUri, id, email, syncId | Der kan benyttes flere forskellige identifikationstyper til at identificere en agent |
| identification | String | The identification value must match the selected identification type. So, if identificationType is set to email, then the identification value must match an agents email |
| contactEndpoint | String | Phone number that the agent must call |
Example
https://192.168.1.10/mot/greenbox/agents/id/12/call/make?ContactEndpoint=+4583509040 - Client where Agent with id 12 is logged in, will call +4583509040 https://192.168.1.10/mot/greenbox/agents/email/derek.a@company.local/call/make?ContactEndpoint=+4583509040 - Client where Agent with email derek.a@company.local is logged in, will call +4583509040 https://192.168.1.10/mot/greenbox/agents/syncId/f4fd9e5f-017d-4350-adf8-8dd811bc1a2e/call/make?ContactEndpoint=+4583509040 - Client where Agent with syncId f4fd9e5f-017d-4350-adf8-8dd811bc1a2e is logged in, will call +4583509040
Result
OfficeTeam service informs the agent’s client to make a call to the Contact endpoint. Note that the client need to be logged in as an agent in OfficeTeam. * 200 OK - A request to call the contactEndpoint is sent to the agent's client. * 400 Bad Request - One or more parameters are not valid. * 404 Not Found - No agent was found with the specified identification. * 500 Internal Server Error - Internal processing error.
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
ContactEndpoint | number | Phone number that the agent must call |