Information for a specific agent
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}
Returns extended information for a specific agent logged in to OfficeTeam. Information includes extended agents' statistics from OfficeTeam.
HTTP GET: /agents/{identificationType}/{identification}
| Parameter | Value | Description |
|---|---|---|
| identificationType | sipUri, id, email, syncId | Different identification types, that can be used to identify an agent |
| identification | String | The identification value must match the selected identification type. So, if identificationType is set to email, then the identification value must match an agent's email |
Example
https://192.168.1.10/mot/greenbox/agents/id/8 - Extended information for the agent with ID 8 https://192.168.1.10/mot/greenbox/agents/email/lucas.p@company.local - Extended information for the agent with email address of lucas.p@company.local https://192.168.1.10/mot/greenbox/agents/sipUri/sip:lp1@company.local - Extended information for the agent with sip URI sip:lp1@company.local https://192.168.1.10/mot/greenbox/agents/syncId/f4fd9e5f-017d-4350-adf8-8dd811bc1a2e - Extended information for the agent with syncId f4fd9e5f-017d-4350-adf8-8dd811bc1a2e
Result
Extended information for a specific agent that is logged in to Miralix OfficeTeam. Only agents logged in to Miralix OfficeTeam will show as a result. If the agent is not logged in, an “HTTP 404 Not Found” is sent. * 200 OK - Extended information for the specific agent * 404 Not Found - The agent is not logged in or does not exist * 500 Internal Server Error - Internal processing error
JSON result
| Parameter | Value | Description |
|---|---|---|
| MonthlyCallsHandled | {Integer} | Number of answered calls this month so far |
| MonthlyCallsRejected | {Integer} | Number of rejected calls this month so far |
| MonthlyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this month so far |
| MonthlyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this month so far |
| MonthlyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this month so far |
| MonthlyTasksHandled | {Integer} | Number of Tasks processed this month so far |
| MonthlyTasksRejected | {Integer} | Number of Tasks rejected this month so far |
| MonthlyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this month so far |
| MonthlyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this month so far |
| MonthlyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this month so far |
| MonthlyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this month so far |
| MonthlyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this month so far |
| MonthlyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this month so far |
| MonthlyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this month so far |
| MonthlyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this month so far |
| MonthlyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this month so far |
| MonthlyPrivateCallsIn | {Integer} | Number of direct incoming calls this month so far |
| MonthlyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this month so far |
| MonthlyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this month so far |
| MonthlyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this month so far |
| MonthlyPrivateCallsOut | {Integer} | Number of direct outgoing calls this month so far |
| MonthlyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this month so far |
| MonthlyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this month so far |
| MonthlyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this month so far |
| MonthlyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this month so far |
| MonthlyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this month so far |
| MonthlyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this month so far |
| MonthlyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this month so far |
| MonthlyPrivateCalls | {Integer} | Total number of direct calls this month so far |
| MonthlyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this month so far |
| MonthlyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this month so far |
| MonthlyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this month so far |
| MonthlyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this month so far |
| MonthlyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this month so far |
| MonthlyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this month so far |
| MonthlyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this month so far |
| MonthlyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this month so far |
| MonthlyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this month so far |
| MonthlyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this month so far |
| MonthlyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this month so far |
| MonthlyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this month so far |
| MonthlyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this month so far |
| MonthlyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this month so far |
| MonthlyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this month so far |
| MonthlyTotalCalls | {Integer} | Total number of calls this month so far |
| MonthlyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this month so far |
| MonthlyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this month so far |
| MonthlyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this month so far |
| MonthlyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this month so far |
| MonthlyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this month so far |
| MonthlyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this month so far |
| MonthlyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this month so far |
| MonthlyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this month so far |
| MonthlyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this month so far |
| MonthlyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this month so far |
| MonthlyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this month so far |
| MonthlyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this month so far |
| WeeklyCallsHandled | {Integer} | Number of answered calls this week so far |
| WeeklyCallsRejected | {Integer} | Number of rejected calls this week so far |
| WeeklyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this week so far |
| WeeklyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this week so far |
| WeeklyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this week so far |
| WeeklyTasksHandled | {Integer} | Number of Tasks processed this week so far |
| WeeklyTasksRejected | {Integer} | Number of Tasks rejected this week so far |
| WeeklyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this week so far |
| WeeklyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this week so far |
| WeeklyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this week so far |
| WeeklyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this week so far |
| WeeklyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this week so far |
| WeeklyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this week so far |
| WeeklyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this week so far |
| WeeklyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this week so far |
| WeeklyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this week so far |
| WeeklyPrivateCallsIn | {Integer} | Number of direct incoming calls this week so far |
| WeeklyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this week so far |
| WeeklyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this week so far |
| WeeklyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this week so far |
| WeeklyPrivateCallsOut | {Integer} | Number of direct outgoing calls this week so far |
| WeeklyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this week so far |
| WeeklyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this week so far |
| WeeklyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this week so far |
| WeeklyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this week so far |
| WeeklyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this week so far |
| WeeklyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this week so far |
| WeeklyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this week so far |
| WeeklyPrivateCalls | {Integer} | Total number of direct calls this week so far |
| WeeklyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this week so far |
| WeeklyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this week so far |
| WeeklyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this week so far |
| WeeklyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this week so far |
| WeeklyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this week so far |
| WeeklyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this week so far |
| WeeklyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this week so far |
| WeeklyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this week so far |
| WeeklyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this week so far |
| WeeklyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this week so far |
| WeeklyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this week so far |
| WeeklyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this week so far |
| WeeklyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this week so far |
| WeeklyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this week so far |
| WeeklyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this week so far |
| WeeklyTotalCalls | {Integer} | Total number of calls this week so far |
| WeeklyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this week so far |
| WeeklyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this week so far |
| WeeklyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this week so far |
| WeeklyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this week so far |
| WeeklyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this week so far |
| WeeklyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this week so far |
| WeeklyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this week so far |
| WeeklyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this week so far |
| WeeklyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this week so far |
| WeeklyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this week so far |
| WeeklyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this week so far |
| WeeklyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this week so far |
| DailyCallsHandled | {Integer} | Number of answered calls this day so far |
| DailyCallsRejected | {Integer} | Number of rejected calls this day so far |
| DailyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this day so far |
| DailyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this day so far |
| DailyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this day so far |
| DailyTasksHandled | {Integer} | Number of Tasks processed this day so far |
| DailyTasksRejected | {Integer} | Number of Tasks rejected this day so far |
| DailyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this day so far |
| DailyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this day so far |
| DailyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this day so far |
| DailyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this day so far |
| DailyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this day so far |
| DailyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this day so far |
| DailyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this day so far |
| DailyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this day so far |
| DailyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this day so far |
| DailyPrivateCallsIn | {Integer} | Number of direct incoming calls this day so far |
| DailyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this day so far |
| DailyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this day so far |
| DailyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this day so far |
| DailyPrivateCallsOut | {Integer} | Number of direct outgoing calls this day so far |
| DailyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this day so far |
| DailyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this day so far |
| DailyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this day so far |
| DailyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this day so far |
| DailyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this day so far |
| DailyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this day so far |
| DailyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this day so far |
| DailyPrivateCalls | {Integer} | Total number of direct calls this day so far |
| DailyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this day so far |
| DailyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this day so far |
| DailyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this day so far |
| DailyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this day so far |
| DailyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this day so far |
| DailyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this day so far |
| DailyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this day so far |
| DailyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this day so far |
| DailyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this day so far |
| DailyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this day so far |
| DailyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this day so far |
| DailyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this day so far |
| DailyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this day so far |
| DailyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this day so far |
| DailyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this day so far |
| DailyTotalCalls | {Integer} | Total number of calls this day so far |
| DailyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this day so far |
| DailyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this day so far |
| DailyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this day so far |
| DailyFirstLogin | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time for first login today |
| DailyTotalLoginTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time logged in today so far |
| DailyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this day so far |
| DailyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this day so far |
| DailyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this day so far |
| DailyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this day so far |
| DailyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this day so far |
| DailyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this day so far |
| DailyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this day so far |
| DailyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this day so far |
| DailyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this day so far |
| LastStateChange | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of last status change for the agent |
| PreviousState | Await, Alerting, Idle, Busy, Ready, Quarantined, Paused, Acwt, Login, Logout, Resume, None, SkipQuarantine, SkipAcwt | The status of the agent before the current status |
| PreviousBusyType | None, QueueCall, Task, WebChat, PrivateCallIn, PrivateCallOut, PrivateCallUnknown | Previous status for the agent, that made the agent as busy |
| DailyTotalLoginTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time logged in today so far, including the time since the last state change, if the agent is currently logged in. |
| DailyReadyTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this day so far, including the time since the last state change, if the agent is currently ready. |
| DailyPausedTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this day so far, including the time since the last state change, if the agent is currently paused. |
| AgentId | {String} | Agent's ID in the database |
| AgentForename | {String} | Forename |
| AgentSurname | {String} | Surname |
| AgentName | {String} | Agent's full name |
| AgentEmail | {String} | Agent's E-mail |
| AgentDepatmentName | {String} | Department name |
| AgentDepatmentId | {Integer} | Department ID in the database |
| AgentCompanyName | {String} | Company name |
| AgentCompanyId | {Integer} | Company ID in the database |
| AgentAddressName | {String} | Agent’s address |
| AgentAddressId | {Integer} | Agent’s address ID in the database |
| AgentSipUri | {String} | Agent’s SIP URI |
| AgentSyncId | {String} | Agent's Sync ID (UUID), if imported via Miralix DataImport |
| CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| StateChangedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of agent's last status change (UTC) |
| State | Await, Alerting, Idle, Busy, Ready, Quarantined, Paused, Acwt, Login, Logout, Resume, None, SkipQuarantine, SkipAcwt | Agent status (Acwt = After call work time) |
| ApplicationType | PcClient, MobileClient | Type of Miralix client |
| ClientApplication | {String} | Miralix client name and version |
| TransferType | Supervised, SingleStep, DtmfSupervised, DtmfDualline, Dualline, ClientOfferSingleStep, ClientOfferSupervised, ClientOfferDualline | Transfer type selected for the agent |
| Role | The agent’s current role | |
| ↳ Id | {Integer} | Role ID |
| ↳ Name | {String} | Role name |
| BusyCall | Agent's ongoing OfficeTeam call. | |
| This is only an object if the Agent answered the Queue Call directly. | ||
| ↳ AgentId | {Integer} | Agent's ID in the database |
| ↳ AgentName | {String} | Agent's full name |
| ↳ AgentEmail | {String} | Agent's E-mail |
| ↳ AgentSipUri | {String} | Agent's SIP URI |
| ↳ AgentSyncId | {String} | Agent's Sync ID (UUID), if imported via Miralix DataImport |
| ↳ QueueId | {Integer} | Call offered/answered from this Queue ID |
| ↳ QueueName | {String} | Call offered/answered from this Queue name |
| ↳ QueueType | Distribution, Pickup | Agent sees this Queue as this type |
| ↳ QueueBehaviorType | Normal, CampOnBusy, Parking, Personal | Agent sees this Queue behavior as this type |
| ↳ QueueCallId | {Integer} | Queue call ID (QueueCallId) in Miralix Office Team |
| ↳ QueueCallType | QueueCall, CallbackCall | Queue call type |
| ↳ Language | {String: ISO Language Code} | The language to which the call is linked in Miralix Office Team |
| ↳ CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| ↳ ReceivedQueueUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | The time the call arrived in the queue (UTC) |
| ↳ LeftQueueUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | The time the call left the queue (UTC). 0001-01-01T00:00:00 if the call has not been answered |
| ↳ WaitingQueueTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Waiting time in the queue |
| ↳ Called | {String} | The called number |
| ↳ Calling | {String} | The number of the caller |
| ↳ Transferred | {String} | The number of the person who transferred the call |
| ↳ OriginalCalling | {String} | The number of the person who originally called (A number) |
| ↳ QueueContentType | Audio | Queue content type |
| ↳ TaskSubject | {String} | Task Subject |
| Note | The agent’s current note | |
| ↳ Id | {Integer} | Note ID in the database |
| ↳ Text | {String} | The name of the note |
| ↳ NoteFunction | CallForwardingAlways, DoNotDisturb, None | “CallForwardingAlways” – Work phone is forwarded “DoNotDisturb” – Work phone is set to ”Do Not Disturb” (Dnd) ”None” - Only indicates that the note is active |
| ↳ ForwardedTo | {String} | Shows what number the work phone is forwarded to |
| Tags | {array} | Array of tags on the selected agent |
| ↳ agent tag | {String} |
RESPONSES
status: OK
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