Full Agent overview 8.0
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/full
Get a list of all agents in Miralix OfficeTeam. Same as Agent Overview but Including extended information for all agents.
HTTP GET: /agents/full or /agents/full?state={state}&filter={filter}&values={value,value}
| Parameter | Value | Description |
|---|---|---|
| state | any, loggedIn, loggedout | Filter agents based on agent status. any – Lists all agents that is able to login to OfficeTeam,whether logged in or not loggedIn – Lists all agents that is logged in loggedOut – Lists all agents that is not logged in It is possible to omit the State parameter. This will default to loggedIn, and list all agents that is logged in. |
| filter | tagsOr, tagsAnd, ids, inQueue | Filter agents based on tags, ID's or queue membership. tagsOr – Lists agents that has at least one of the tags listed in values tagsAnd – Lists agents that has all tags listed in values ids – Lists agents ith ID's listed in values inQueue – List agents logged in and part of the queues (queue ids) listed in values It is possible to omit the Filter parameter. Then no filter will be applied. Only state affects which agents are included. |
| values | {String} | Comma separate list of values. Must match the selected filter. So, if ID's are selected as the filter, then values must be a list of integers. It is only possible to omit the Values parameter when the Filter parameter has been omitted. |
Example
https://192.168.1.10/mot/greenbox/agents/full - All agents logged in to OfficeTeam
https://192.168.1.10/mot/greenbox/agents/full?state=any - All agents who can log in to OfficeTeam
https://192.168.1.10/mot/greenbox/agents/full?state=loggedout - All agents who are not logged in to OfficeTeam
https://192.168.1.10/mot/greenbox/agents/full?state=loggedout&filter=tagsOr&values=sales,support - All agents that is not logged in to OfficeTeam, and have at least one of the mentioned agent tags
https://192.168.1.10/mot/greenbox/agents/full&filter=ids&values=254,255,256 - Agents with an ID that matches one of the mentioned IDs
https://192.168.1.10/mot/greenbox/agents/full&filter=inQueue&values=7,9 - All agents who are logged in and are in a role associated with one of the mentioned Queue IDs
Result
A filtered list of all possible OfficeTeam agents who are logged in, logged out, or both is now received.
- 200 OK - A list of agents with extended information
- 400 Bad Request - One or more parameters are not valid
- 500 Internal Server Error - Internal processing error
JSON result
For each agent, the following data is displayed:
| Parameter | Value | Description |
|---|---|---|
| MonthlyCallsHandled | {Integer} | Number of answered calls this month so far |
| MonthlyCallsRejected | {Integer} | Number of rejected calls this month so far |
| MonthlyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this month so far |
| MonthlyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this month so far |
| MonthlyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this month so far |
| MonthlyTasksHandled | {Integer} | Number of Tasks processed this month so far |
| MonthlyTasksRejected | {Integer} | Number of Tasks rejected this month so far |
| MonthlyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this month so far |
| MonthlyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this month so far |
| MonthlyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this month so far |
| MonthlyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this month so far |
| MonthlyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this month so far |
| MonthlyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this month so far |
| MonthlyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this month so far |
| MonthlyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this month so far |
| MonthlyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this month so far |
| MonthlyPrivateCallsIn | {Integer} | Number of direct incoming calls this month so far |
| MonthlyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this month so far |
| MonthlyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this month so far |
| MonthlyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this month so far |
| MonthlyPrivateCallsOut | {Integer} | Number of direct outgoing calls this month so far |
| MonthlyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this month so far |
| MonthlyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this month so far |
| MonthlyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this month so far |
| MonthlyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this month so far |
| MonthlyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this month so far |
| MonthlyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this month so far |
| MonthlyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this month so far |
| MonthlyPrivateCalls | {Integer} | Total number of direct calls this month so far |
| MonthlyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this month so far |
| MonthlyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this month so far |
| MonthlyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this month so far |
| MonthlyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this month so far |
| MonthlyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this month so far |
| MonthlyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this month so far |
| MonthlyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this month so far |
| MonthlyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this month so far |
| MonthlyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this month so far |
| MonthlyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this month so far |
| MonthlyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this month so far |
| MonthlyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this month so far |
| MonthlyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this month so far |
| MonthlyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this month so far |
| MonthlyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this month so far |
| MonthlyTotalCalls | {Integer} | Total number of calls this month so far |
| MonthlyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this month so far |
| MonthlyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this month so far |
| MonthlyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this month so far |
| MonthlyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this month so far |
| MonthlyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this month so far |
| MonthlyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this month so far |
| MonthlyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this month so far |
| MonthlyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this month so far |
| MonthlyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this month so far |
| MonthlyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this month so far |
| MonthlyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this month so far |
| MonthlyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this month so far |
| WeeklyCallsHandled | {Integer} | Number of answered calls this week so far |
| WeeklyCallsRejected | {Integer} | Number of rejected calls this week so far |
| WeeklyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this week so far |
| WeeklyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this week so far |
| WeeklyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this week so far |
| WeeklyTasksHandled | {Integer} | Number of Tasks processed this week so far |
| WeeklyTasksRejected | {Integer} | Number of Tasks rejected this week so far |
| WeeklyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this week so far |
| WeeklyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this week so far |
| WeeklyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this week so far |
| WeeklyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this week so far |
| WeeklyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this week so far |
| WeeklyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this week so far |
| WeeklyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this week so far |
| WeeklyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this week so far |
| WeeklyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this week so far |
| WeeklyPrivateCallsIn | {Integer} | Number of direct incoming calls this week so far |
| WeeklyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this week so far |
| WeeklyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this week so far |
| WeeklyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this week so far |
| WeeklyPrivateCallsOut | {Integer} | Number of direct outgoing calls this week so far |
| WeeklyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this week so far |
| WeeklyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this week so far |
| WeeklyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this week so far |
| WeeklyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this week so far |
| WeeklyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this week so far |
| WeeklyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this week so far |
| WeeklyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this week so far |
| WeeklyPrivateCalls | {Integer} | Total number of direct calls this week so far |
| WeeklyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this week so far |
| WeeklyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this week so far |
| WeeklyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this week so far |
| WeeklyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this week so far |
| WeeklyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this week so far |
| WeeklyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this week so far |
| WeeklyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this week so far |
| WeeklyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this week so far |
| WeeklyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this week so far |
| WeeklyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this week so far |
| WeeklyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this week so far |
| WeeklyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this week so far |
| WeeklyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this week so far |
| WeeklyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this week so far |
| WeeklyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this week so far |
| WeeklyTotalCalls | {Integer} | Total number of calls this week so far |
| WeeklyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this week so far |
| WeeklyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this week so far |
| WeeklyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this week so far |
| WeeklyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this week so far |
| WeeklyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this week so far |
| WeeklyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this week so far |
| WeeklyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this week so far |
| WeeklyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this week so far |
| WeeklyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this week so far |
| WeeklyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this week so far |
| WeeklyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this week so far |
| WeeklyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this week so far |
| DailyCallsHandled | {Integer} | Number of answered calls this day so far |
| DailyCallsRejected | {Integer} | Number of rejected calls this day so far |
| DailyQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single call from a queue this day so far |
| DailyQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all calls from a queue this day so far |
| DailyQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration for calls from a queue this day so far |
| DailyTasksHandled | {Integer} | Number of Tasks processed this day so far |
| DailyTasksRejected | {Integer} | Number of Tasks rejected this day so far |
| DailyTaskMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest processing time for a single Task this day so far |
| DailyTaskTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total processing time for all Tasks this day so far |
| DailyTaskAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average processing time for Tasks this day so far |
| DailyTaskTransferOfferedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single forwarded Task this day so far |
| DailyTaskTransferOfferedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for all forwarded task this day so far |
| DailyTaskTransferOfferedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for forwarded Tasks this day so far |
| DailyPausedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest Agent Pause this day so far |
| DailyPausedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this day so far |
| DailyPausedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average Agent Pause this day so far |
| DailyPrivateCallsIn | {Integer} | Number of direct incoming calls this day so far |
| DailyPrivateCallInMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct incoming call this day so far |
| DailyPrivateCallInTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct incoming calls this day so far |
| DailyPrivateCallInAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct incoming calls this day so far |
| DailyPrivateCallsOut | {Integer} | Number of direct outgoing calls this day so far |
| DailyPrivateCallOutMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct outgoing call this day so far |
| DailyPrivateCallOutTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct outgoing calls this day so far |
| DailyPrivateCallOutAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of direct outgoing calls this day so far |
| DailyPrivateCallsUnknown | {Integer} | Number of direct calls from an unknown number this day so far |
| DailyPrivateCallUnknownMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call from an unknown number this day so far |
| DailyPrivateCallUnknownTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls from an unknown number this day so far |
| DailyPrivateCallUnknownAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls from an unknown number this day so far |
| DailyPrivateCalls | {Integer} | Total number of direct calls this day so far |
| DailyPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest duration of a single direct call this day so far |
| DailyPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total duration of all direct calls this day so far |
| DailyPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average duration of all direct calls this day so far |
| DailyAcwtMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest after call work time this day so far |
| DailyAcwtTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total after call work time this day so far |
| DailyAcwtAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average after call work time this day so far |
| DailyReadyMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time ready this day so far |
| DailyReadyTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this day so far |
| DailyReadyAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time ready this day so far |
| DailyOfferedQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest offer time for a single call from a queue this day so far |
| DailyOfferedQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total offer time for calls from queues this day so far |
| DailyOfferedQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average offer time for calls from queues this day so far |
| DailyQuarantinedMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time in quarantine this day so far |
| DailyQuarantinedTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time quarantined this day so far |
| DailyQuarantinedAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time quarantined this day so far |
| DailyTotalCalls | {Integer} | Total number of calls this day so far |
| DailyTotalCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest call duration this day so far |
| DailyTotalCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total call duration this day so far |
| DailyTotalCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average call duration this day so far |
| DailyFirstLogin | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time for first login today |
| DailyTotalLoginTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time logged in today so far |
| DailyOnHoldQueueCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold, for a single call from a queue this day so far |
| DailyOnHoldQueueCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold, for all calls from queues this day so far |
| DailyOnHoldQueueCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold, for calls from queues this day so far |
| DailyOnHoldPrivateCallMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a direct call this day so far |
| DailyOnHoldPrivateCallTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for direct calls this day so far |
| DailyOnHoldPrivateCallAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for direct calls this day so far |
| DailyOnHoldTotalMax | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Longest time on hold for a call this day so far |
| DailyOnHoldTotalTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time on hold for all calls this day so far |
| DailyOnHoldTotalAvg | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Average time on hold for calls this day so far |
| LastStateChange | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of last status change for the agent |
| PreviousState | Await, Alerting, Idle, Busy, Ready, Quarantined, Paused, Acwt, Login, Logout, Resume, None, SkipQuarantine, SkipAcwt | The status of the agent before the current status |
| PreviousBusyType | None, QueueCall, Task, WebChat, PrivateCallIn, PrivateCallOut, PrivateCallUnknown | Previous status for the agent, that made the agent as busy |
| DailyTotalLoginTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time logged in today so far, including the time since the last state change, if the agent is currently logged in. |
| DailyReadyTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total time ready this day so far, including the time since the last state change, if the agent is currently ready. |
| DailyPausedTimeIncludingCurrentState | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Total Agent Pause this day so far, including the time since the last state change, if the agent is currently paused. |
| AgentId | {String} | Agent's ID in the database |
| AgentForename | {String} | Forename |
| AgentSurname | {String} | Surname |
| AgentName | {String} | Agent's full name |
| AgentEmail | {String} | Agent's E-mail |
| AgentDepatmentName | {String} | Department name |
| AgentDepatmentId | {Integer} | Department ID in the database |
| AgentCompanyName | {String} | Company name |
| AgentCompanyId | {Integer} | Company ID in the database |
| AgentAddressName | {String} | Agent’s address |
| AgentAddressId | {Integer} | Agent’s address ID in the database |
| AgentSipUri | {String} | Agent’s SIP URI |
| AgentSyncId | {String} | Agent's Sync ID (UUID), if imported via Miralix DataImport |
| CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| StateChangedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of agent's last status change (UTC) |
| State | Await, Alerting, Idle, Busy, Ready, Quarantined, Paused, Acwt, Login, Logout, Resume, None, SkipQuarantine, SkipAcwt | Agent status (Acwt = After call work time) |
| ApplicationType | PcClient, MobileClient | Type of Miralix client |
| ClientApplication | {String} | Miralix client name and version |
| TransferType | Supervised, SingleStep, DtmfSupervised, DtmfDualline, Dualline, ClientOfferSingleStep, ClientOfferSupervised, ClientOfferDualline | Transfer type selected for the agent |
| Role | The agent’s current role | |
| ↳ Id | {Integer} | Role ID |
| ↳ Name | {String} | Role name |
| BusyCall | Agent's ongoing OfficeTeam call. | |
| This is only an object if the Agent answered the Queue Call directly. | ||
| AgentId | {Integer} | Agent's ID in the database |
| AgentForename | {String} | Forename |
| AgentSurname | {String} | Surname |
| AgentName | {String} | Full name |
| AgentEmail | {String} | |
| AgentDepartmentName | {String} | Department name |
| AgentDepartmentId | {Integer} | Department ID in the database |
| AgentCompanyName | {String} | Company name |
| AgentCompanyId | {Integer} | Company ID in the database |
| AgentAddressName | {String} | Agent's address |
| AgentAddressId | {Integer} | Agent's address ID in the database |
| AgentSipUri | {String} | Agent's SIP URI |
| AgentSyncId | {String} | Agent's Sync ID (UUID), if imported via Miralix DataImport |
| CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| StateChangedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of agent's last status change (UTC) |
| State | Await, Alerting, Idle, Busy, Ready, Quarantined, Paused, Acwt, Login, Logout, Resume, None, SkipQuarantine, SkipAcwt, null | Agent status (Acwt = After call work time) |
| ApplicationType | PcClient, MobileClient, null | Type of Miralix client |
| ClientApplication | {String} | Miralix client name and version |
| TransferType | Supervised, SingleStep, DtmfSupervised, DtmfDualline, Dualline, ClientOfferSingleStep, ClientOfferSupervised, ClientOfferDualline, null | Transfer type selected for the agent |
| Role | {object}, null | The agent’s current role |
| ↳ Id | {Integer} | Role ID |
| ↳ Name | {String} | Role name |
| BusyCall | {object}, null | Agent's ongoing OfficeTeam call. This is only an object if the Agent is being offered or has answered the Queue Call directly. |
| ↳ AgentId | {Integer} | Agent's ID in the database |
| ↳ AgentName | {String} | Agent's full name |
| ↳ AgentEmail | {String} | Agent's E-mail |
| ↳ AgentSipUri | {String} | Agent's SIP URI |
| ↳ AgentSyncId | {String} | Agent's Sync ID (UUID), if imported via Miralix DataImport |
| ↳ QueueId | {Integer} | Call offered/answered from this Queue ID |
| ↳ QueueName | {String} | Call offered/answered from this Queue name |
| ↳ QueueType | Distribution, Pickup | Agent sees this Queue as this type |
| ↳ QueueBehaviorType | Normal, CampOnBusy, Parking, Personal | Agent sees this Queue behavior as this type |
| ↳ QueueCallId | {Integer} | Queue call ID (QueueCallId) in Miralix Office Team |
| ↳ QueueCallType | QueueCall, CallbackCall | Queue call type |
| ↳ Language | {String: ISO Language Code} | The language to which the call is linked in Miralix Office Team |
| ↳ CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| ↳ ReceivedQueueUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | The time the call arrived in the queue (UTC). |
| ↳ LeftQueueUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | The time the call left the queue (UTC). 0001-01-01T00:00:00 if the call has not been answered. |
| ↳ WaitintQueueTime | {TimeStamp: d.HH:mm:ss.SSSSSSS} | Waiting time in the queue |
| ↳ Called | {String} | The called number |
| ↳ Calling | {String} | The number of the caller |
| ↳ Transferred | {String} | The number of the person who transferred the call |
| ↳ OriginalCalling | {String} | The number of the person who originally called (A number) |
| ↳ QueueContentType | Audio | Queue content type |
| ↳ TaskSubject | {String} | Task Subject |
| PrivateCall | {object}, null | Agent's ongoing Direct call. This is only an object if the Agent is being offered or is in an ingoing or outgoing call. |
| ↳ CallCenterTimeUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Current time on the server (UTC) |
| ↳ CreatedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | The time the call arrived in the system (UTC) |
| ↳ Duration | {String} | Duration of the current call, including the time the call was offered to the Agent |
| ↳ CallDirection | In, Out | Direction of the call. Did the Agent answer or make the call |
| ↳ Caller | {String} | The number of the caller |
| ↳ Called | {String} | The called number |
| Note | {object}, null | The agent’s current note |
| ↳ Id | {Integer} | Note ID in the database |
| ↳ Text | {String} | The name of the note |
| ↳ NoteFunction | CallForwardingAlways, DoNotDisturb, None | CallForwardingAlways– Work phone is forwarded DoNotDisturb– Work phone is set to Do Not Disturb(Dnd) None- Only indicates that the note is active |
| ↳ ForwardedTo | {String} | Shows what number the work phone is forwarded to |
| Tags | {array} | Array of tags on the agent |
| ↳ Agent tag | {String} |
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
state | string | Filter agents based on agent status. Example: any | |
filter | string | Filter agents based on tags, ID's or queue membership. Example: inQueue | |
values | string | Comma separate list of values. Example: {{callsQueueId}} |
RESPONSES
status: OK
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