Call Recordings for Agent
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/agents/{{identificationType}}/{{TypeID}}/recordings?fromQueueCallId={{QueueCallId}}
Get a list detailing all the recorded calls that have been handled by a specific agent.
HTTP GET: /agents/{identificationType}/{identification}/recordings?fromQueueCallId={queueCallId}
| Parameter | Value | Description |
|---|---|---|
| identificationType | sipUri, id, email, syncId | Different identification types, that can be used to identify an agent |
| identification | String | The identification value must match the selected identification type. So, if identificationType is set to email, then the identification value must match an agent's email |
| queueCallId | {Integer} | Retrieve all information on call recordings after the specified queueCallId (not including) |
Example
https://192.168.1.10/mot/greenbox/agents/id/103/recordings - Lists recorded calls for agent with id 103
https://192.168.1.10/mot/greenbox/agents/id/103/recordings?fromQueueCallId=54852 - Lists recorded calls for agent with id 103, after the recording with queueCallId 54852
https://192.168.1.10/mot/greenbox/agents/email/derek.a@company.local/recordings - Lists recorded calls for agent with email derek.a@company.local
https://192.168.1.10/mot/greenbox/agents/syncId/f4fd9e5f-017d-4350-adf8-8dd811bc1a2e/recordings - Lists recorded calls for agent with syncId f4fd9e5f-017d-4350-adf8-8dd811bc1a2e
Resultat
- 200 OK - A list detailing all the recorded calls for the specified agent.
- 400 Bad Request - One or more parameters are not valid.
- 403 Forbidden - Missing required License to access this request.
- 404 Not Found - No agent was found with the specified identification.
- 500 Internal Server Error - Internal processing error.
JSON result
For each recording, the following data is displayed:
| Parameter | Value | Description |
|---|---|---|
| QueueId | {Integer} | Queue's ID in the database |
| QueueName | {String} | Name of the queue |
| QueueCallId | {Integer} | ID of the call in the database |
| QueueCallType | QueueCall, CallbackCall | Call type for the call |
| Culture | {String: ISO Language Code} | Specifies which language to associate with the task. E.g., da-DK. If nothing is specified, the default language is used for the OfficeTeam configuration. |
| ConversationStartedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of start of the call |
| ConversationEndedUtc | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSS'Z'} | Time of ending the call |
| AgentName | {String} | The name of the agent |
| AgentId | {Integer} | Agents ID in the database |
| RecordingFileName | {String} | File name of the recorded call |
| Caller | {String} | The normalized caller number |
Request Params
| Key | Datatype | Required | Description |
|---|---|---|---|
fromQueueCallId | string | Only retrieve information for recordings after the specified queueCallId (not including) |
RESPONSES
status: OK
[{"QueueCallId":47610,"ConversationStartedUtc":"2020-10-22T10:29:53.1696606Z","ConversationEndedUtc":"2020-10-22T10:30:00.2458428Z","AgentName":"Claus Clausen","AgentId":1,"RecordingFileName":"fef55002-637f-4c3c-b1fb-8ac1c9c81b90.mp3","Caller":"+4583123456"},{"QueueCallId":47611,"ConversationStartedUtc":"2020-10-23T07:06:21.0090962Z","ConversationEndedUtc":"2020-10-23T07:06:24.4242813Z","AgentName":"Claus Clausen","AgentId":1,"RecordingFileName":"27a4f95f-cc25-432b-904b-7e4d9342e519.mp3","Caller":"+4583123456"}]