Overview of all callback calls
GET {{httptype}}://{{IP}}/mot/{{miralixAccount}}/queues/calls/callbacks
Get a list of all current callback calls.
HTTP GET: /queues/calls/callbacks
Example
https://192.168.1.10/mot/greenbox/queues/calls/callbacks
Result
- 200 OK - A list of all current queue calls.
- 403 Forbidden - Missing required License to access this request.
- 500 Internal Server Error - Internal processing error.
JSON result
For each callback call, the following results is displayed:
| Parameter | Value | Description |
|---|---|---|
| QueueCallType | Queuecall, CallbackCall | Call type on the call |
| Calling | {String} | The number of the caller |
| Called | {String} | The called number |
| OutboundCampaignName | {String} | Campaign name on outbound calls |
| OutboundCampaignId | {Integer} | ID on outbound call campaign |
| CallbackNumber | {String} | The number to call to perform callback |
| WaitingUntil | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSZ} | Callback is delayed until this time |
| EntryMenuId | {Integer} | ID for entry menu linked to callback calls created via an external source. |
| EntryMenuParameters | {String} | The entry menu parameters that are linked to callback calls created via an external source. The parameters are Comma-separated and replace parameters (like <@CrmId@> and <@CostumerNo@>) specified in the entry menu URL or specified in the Arguments for a process. |
| Culture | {String: ISO Language Code} | Specifies which language to associate with the task. E.g., da-DK. If nothing is specified, the default language is used for the OfficeTeam configuration. |
| Tags | {String} | Comma-separated list of words describing the task. E.g. Tags=Error message,Sales |
| QueueInquiryId | {String} | Queue inquiry ID (Same as QueueCallId) in Miralix Office Team |
| FirstQueueName | {String} | The name of the first queue that the call has been in |
| FirstQueueId | {Integer} | ID of the first queue that the call has been in |
| CurrentQueueName | {String} | The name of the queue that the call is in now |
| CurrentQueueId | {Integer} | ID of the queue that the call is in now |
| AgentName | {String} | The name of the agent who is offered the call |
| AgentId | {Integer} | ID of agent offered the call |
| ExternalSource | null, WebApi, AzureServiceBus | Which external source is used to create the call. |
| AddedToQueue | {date-time: yyyy-MM-dd'T'HH:mm:ss.SSSSSSSZ} | Time the call arrived in the queue (Note! – This is not UTC time) |
RESPONSES
status: OK
[{"QueueCallType":"CallbackCall","Calling":"+4523452526","Called":"+4583830780","OutboundCampaignName":"Winter sales","OutboundCampaignId":3321,"CallbackNumber":"+4523452526","WaitingUntil":"2022-12-16T12:15:54.6186088+01:00","EntryMenuId":109,"EntryMenuParameters":"CrmId=221020,CostumerNo=2365","Culture":"da-DK","Tags":"IT,Sales","QueueInquiryId":47821,"FirstQueueName":"Sales East","FirstQueueId":153,"CurrentQueueName":"Sales West","CurrentQueueId":154,"AgentName":null,"AgentId":null,"ExternalSource":"WebApi","AddedToQueue":"2022-12-14T10:34:13.8435371+01:00"}]