Retrieve Ticket

GET {{baseUrl}}/tickets/:ticketKey

Use the ticket key to return the full ticket. <!--From Readme--> <!-- theme: info -->

This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.

<!--From Readme--> <!-- theme: info -->

Ticket Priority Mapping

This API will return the Ticket Priority as an integer, 0: Low, 1: Medium, 2:High.

HEADERS

KeyDatatypeRequiredDescription
Acceptstring

RESPONSES

status: OK

{&quot;result&quot;:{&quot;key&quot;:&quot;T-27951368794&quot;,&quot;name&quot;:&quot;\u003cstring\u003e&quot;,&quot;ownerId&quot;:&quot;UR_yi4wdst7Qh2zDM&quot;,&quot;status&quot;:&quot;\u003cinteger\u003e&quot;,&quot;priority&quot;:&quot;\u003cinteger\u003e&quot;,&quot;responseId&quot;:&quot;R_7cRddkr4essmxi&quot;,&quot;sourceId&quot;:&quot;\u003cstring\u003e&quot;,&quot;rootCause&quot;:&quot;\u003cstring\u003e&quot;,&quot;parent&quot;:&quot;\u003cstring\u003e&quot;,&quot;createdAt&quot;:&quot;\u003cdateTime\u003e&quot;,&quot;updatedAt&quot;:&quot;\u003cdateTime\u003e&quot;,&quot;closedAt&quot;:&quot;\u003cdateTime\u003e&quot;,&quot;ticketData&quot;:{&quot;elements&quot;:[{&quot;key&quot;:&quot;\u003cstring\u003e&quot;,&quot;value&quot;:&quot;\u003cstring\u003e&quot;},{&quot;key&quot;:&quot;\u003cstring\u003e&quot;,&quot;value&quot;:&quot;\u003cstring\u003e&quot;}]},&quot;eventsLink&quot;:&quot;\u003cstring\u003e&quot;,&quot;followUpDetailsSurveyId&quot;:&quot;\u003cstring\u003e&quot;,&quot;followUpDetailsResponseId&quot;:&quot;\u003cstring\u003e&quot;},&quot;meta&quot;:{&quot;httpStatus&quot;:&quot;\u003cstring\u003e&quot;,&quot;requestId&quot;:&quot;\u003cstring\u003e&quot;,&quot;notice&quot;:&quot;\u003cstring\u003e&quot;}}