Retrieve Root Causes for a Ticket

GET {{baseUrl}}/tickets/:ticketKey/rootCauses

Using the ticket key, get the root causes for a ticket. <!--From Readme--> <!-- theme: info -->

This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.

HEADERS

KeyDatatypeRequiredDescription
Acceptstring

RESPONSES

status: OK

{&quot;result&quot;:{&quot;elements&quot;:[{&quot;name&quot;:&quot;\u003cstring\u003e&quot;,&quot;createdAt&quot;:&quot;\u003cstring\u003e&quot;},{&quot;name&quot;:&quot;\u003cstring\u003e&quot;,&quot;createdAt&quot;:&quot;\u003cstring\u003e&quot;}],&quot;links&quot;:{&quot;prev&quot;:{&quot;href&quot;:&quot;\u003cstring\u003e&quot;},&quot;next&quot;:{&quot;href&quot;:&quot;\u003cstring\u003e&quot;}}},&quot;meta&quot;:{&quot;httpStatus&quot;:&quot;\u003cstring\u003e&quot;,&quot;requestId&quot;:&quot;\u003cstring\u003e&quot;,&quot;notice&quot;:&quot;\u003cstring\u003e&quot;}}