Ticketing

Number of APIs: 15

The ticketing API allows you to interact programmatically with your support tickets with Qualtrics. This API does not allow you to create tickets, but you can search for and update existing tickets, and export them for further analysis.

Using this API you can ensure your organization reacts quickly to changes in status. You can also add additional data, explore root causes, update, delete or export tickets.

Contact Support: Name: Support Email: engineering-tickets@qualtrics.com

1. tickets-{ticketKey} - Retrieve Ticket GET {{baseUrl}}/tickets/:ticketKey

2. tickets-{ticketKey}-ticketAdditionalData - Update Ticket's Additional Data PUT {{baseUrl}}/tickets/:ticketKey/ticketAdditionalData

3. tickets-{ticketKey} - Update Ticket PUT {{baseUrl}}/tickets/:ticketKey

4. tickets-statuses - Get Statuses GET {{baseUrl}}/tickets/statuses

5. tickets-statuses - Set Statuses PUT {{baseUrl}}/tickets/statuses

6. tickets-{ticketKey}-events - Retrieve Events for a Ticket GET {{baseUrl}}/tickets/:ticketKey/events

7. tickets-search - Search Tickets POST {{baseUrl}}/tickets/search?offset=0&pageSize=50

8. tickets - Retrieve Tickets for Account GET {{baseUrl}}/tickets?offset=0&pageSize=50&ownerId=UR_8FhxpvCDAz6W&ticketStatus=<integer>&status=<integer>&priority=<integer>&sortBy=<string>&order=asc&allTickets=<boolean>&newFormat=<boolean>

9. ticket-exports-{fileId}-file - Get Ticket Export File GET {{baseUrl}}/ticket-exports/:fileId/file

10. ticket-teams - Get List of Ticket Teams GET {{baseUrl}}/ticket-teams?offset=0&pageSize=25