Update Ticket
PUT {{baseUrl}}/tickets/:ticketKey
Using the ticket key, update the ticket. There are a few key things to note.
1. At least one key is required in the body to update the ticket
2. Once assigned, you cannot unset the ownerId
, ticketTeamId
, or ticketGroupId
3. If a parameter is not included in the body, the field will not be updated.
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This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.
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Administrator Request
To update the ticketTeamId and ticketGroupId, you must be a Qualtrics Brand Administrator or Qualtrics Tickets Admin
Request Body
{"name"=>"<string>", "status"=>"<integer>", "priority"=>"<integer>", "ownerId"=>"UR_gPeCWWsgL0fDcB6", "comment"=>"<string>", "ticketTeamId"=>"ROL_6j8dx7wzwYu", "ticketGroupId"=>"TGRP_bRd82YY3c5BINnA"}
HEADERS
Key | Datatype | Required | Description |
---|---|---|---|
Content-Type | string | ||
Accept | string |
RESPONSES
status: OK
{"meta":{"httpStatus":"\u003cstring\u003e","requestId":"\u003cstring\u003e","notice":"\u003cstring\u003e"}}