Retrieve Root Causes for a Ticket
GET {{baseUrl}}/tickets/:ticketKey/rootCauses
Using the ticket key, get the root causes for a ticket. <!--From Readme--> <!-- theme: info -->
This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.
HEADERS
| Key | Datatype | Required | Description |
|---|---|---|---|
Accept | string |
RESPONSES
status: OK
{"result":{"elements":[{"name":"\u003cstring\u003e","createdAt":"\u003cstring\u003e"},{"name":"\u003cstring\u003e","createdAt":"\u003cstring\u003e"}],"links":{"prev":{"href":"\u003cstring\u003e"},"next":{"href":"\u003cstring\u003e"}}},"meta":{"httpStatus":"\u003cstring\u003e","requestId":"\u003cstring\u003e","notice":"\u003cstring\u003e"}}