Retrieve Ticket

GET {{baseUrl}}/tickets/:ticketKey

Use the ticket key to return the full ticket. <!--From Readme--> <!-- theme: info -->

This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.

<!--From Readme--> <!-- theme: info -->

Ticket Priority Mapping

This API will return the Ticket Priority as an integer, 0: Low, 1: Medium, 2:High.

HEADERS

RESPONSES

status: OK

{"result":{"key":"T-27951368794","name":"\u003cstring\u003e","ownerId":"UR_yi4wdst7Qh2zDM","status":"\u003cinteger\u003e","priority":"\u003cinteger\u003e","responseId":"R_7cRddkr4essmxi","sourceId":"\u003cstring\u003e","rootCause":"\u003cstring\u003e","parent":"\u003cstring\u003e","createdAt":"\u003cdateTime\u003e","updatedAt":"\u003cdateTime\u003e","closedAt":"\u003cdateTime\u003e","ticketData":{"elements":[{"key":"\u003cstring\u003e","value":"\u003cstring\u003e"},{"key":"\u003cstring\u003e","value":"\u003cstring\u003e"}]},"eventsLink":"\u003cstring\u003e","followUpDetailsSurveyId":"\u003cstring\u003e","followUpDetailsResponseId":"\u003cstring\u003e"},"meta":{"httpStatus":"\u003cstring\u003e","requestId":"\u003cstring\u003e","notice":"\u003cstring\u003e"}}