Create Issue

POST https://api.helpshift.com/v1/{{domain}}/issues

Create a new issue.

Request Body

[{"name"=>"platform-type", "value"=>"ios", "datatype"=>"string"}, {"name"=>"platform-id", "value"=>"{{platform_android}}", "datatype"=>"string"}, {"name"=>"email", "value"=>"{{user.email}}", "datatype"=>"string"}, {"name"=>"identifier", "value"=>"{{user.identifier}}", "datatype"=>"string"}, {"name"=>"attachment", "value"=>nil, "datatype"=>"null"}, {"name"=>"attachments", "value"=>nil, "datatype"=>"null"}, {"name"=>"meta", "value"=>"{\"Cheese\":\"Wensleydale\"}", "datatype"=>"string"}, {"name"=>"tags", "value"=>"[\"foo\"]", "datatype"=>"string"}, {"name"=>"title", "value"=>"Issue \#{{$randomInt}} created using Core API", "datatype"=>"string"}, {"name"=>"message-body", "value"=>"Tell ya what, Gromit lad. Let's have a nice hot cup o' tea, eh?", "datatype"=>"string"}, {"name"=>"author-name", "value"=>"{{user.name}}", "datatype"=>"string"}, {"name"=>"app-id", "value"=>"{{app_id}}", "datatype"=>"string"}, {"name"=>"custom_fields", "value"=>"{\"skill\":{\"type\":\"dropdown\",\"value\":\"billing\"}}", "datatype"=>"string"}, {"name"=>"cc", "value"=>"[\"cc-user@example.og\"]", "datatype"=>"string"}, {"name"=>"end_user_id", "value"=>"127322", "datatype"=>"number"}, {"name"=>"language", "value"=>"en", "datatype"=>"string"}]

RESPONSES

status: Created

{"tags":[],"meta":{},"cc":[],"title":"My payments are failing. I need a refund.","messages":[{"type":"Text","state":"sent","author":{"name":"visitor","id":"moana_profile_ae968698504ea6f3f9370e9c8c3a7344276929bd","emails":["visitor@example.net"]},"id":"moana_message_20201130062638558-947c662429ce681","origin":"end-user","body":"My payments are failing. I need a refund.","created_at":1606717598490}],"id":"4","custom_fields":{},"created_at":1606717598490}