Qodex.ai

Helpshift API

Number of APIs: 39

Use Helpshift REST APIs to create support experiences tailored to your customers’ specific needs, create powerful integrations with your CRMs and other systems, and monitor and evaluate the performance of agents, teams, bots, FAQs and more.

The APIs enable read/write access for core Helpshift objects, and the ability to perform certain Helpshift actions. They can enable a number of custom solutions or extend core features to be embedded into ancillary workflows, tools, or projects.

To use this Qodex collection, you will need to know your Helpshift domain and the default API key. The password can be kept empty.

  1. Apps - Get Single App GET https://api.helpshift.com/v1/{{domain}}/apps/{{app_publish_id}}

  2. Sections - Get Single Section GET https://api.helpshift.com/v1/{{domain}}/sections/{{section_id}}

  3. Queues - Get Queues GET https://api.helpshift.com/v1/{{domain}}/queues/

  4. Sections - Edit Section POST https://api.helpshift.com/v1/{{domain}}/sections/{{section_id}}

  5. FAQs - Create FAQ POST https://api.helpshift.com/v1/{{domain}}/faqs/

  6. FAQs - Get Single FAQ GET https://api.helpshift.com/v1/{{domain}}/faqs/{{faq_id}}

  7. Agents - Get Agents GET https://api.helpshift.com/v1/{{domain}}/agents

  8. Apps - Get Apps GET https://api.helpshift.com/v1/{{domain}}/apps/

  9. User Profiles - Retrieve User Profile GET https://api.helpshift.com/v1/{{domain}}/user-profiles?app_id={{app_publish_id}}

  10. Users (Deprecated) - Get Users (Deprecated) GET https://api.helpshift.com/v1/{{domain}}/users?email={{user.email}}