Chat

Number of APIs: 11

1. Register User's Profile POST https://api.helpshift.com/v1/{{domain}}/chat/profiles

2. Create Issue POST https://api.helpshift.com/v1/{{domain}}/chat/issues

3. Get User Issues GET https://api.helpshift.com/v1/{{domain}}/chat/my-issues?platform-id={{platform_android}}

4. Get Messages for Issue GET https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/messages?identifier={{user.identifier}}

5. Add Message to Issue as Agent POST https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/messages/agent

6. Add Message to Issue as User POST https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/messages/user

7. Mark Agent Messages as Read PUT https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/messages-seen

8. Edit Issue Status as Agent PUT https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/status

9. Add CSAT Data to Issue POST https://api.helpshift.com/v1/{{domain}}/chat/issues/{{issue_id}}/csat

10. Mark FAQ as Unhelpful PUT https://api.helpshift.com/v1/{{domain}}/chat/faqs/{{faq_id}}/unhelpful