6. Routing

Number of APIs: 1

Queue Metrics are statistical measures related to the operation of a contact center match queue, such as the number of agents that are ready, the number of agents that are busy, and the expected wait time. A match queue is used to identify a pool of contact center agents for which Customer engagements can be matched and routed.

Contact Support:
Name: Avaya API Team
Email: apiteam@avaya.com

1. Queue Metrics - Request Metrics GET https://{{axpAPIDomain}}/api/queue-metrics/v1/accounts/:accountId/queues/:queueId/channels/:channelId/metrics?attributes=Language.English&priority=3