Create Engagement

POST https://{{axpAPIDomain}}/api/journey/v1/accounts/:accountId/engagements

Creates a new Engagement or Customer Journey's touchpoint in a Customer's Journey .
Note: Engagements created this way WILL NOT be routed to an Agent or not affect AXP's Digital workflow and exist solely within a Customer Journey for historical purposes.

Request Body

{"id"=>"{{$guid}}", "startDate"=>"2024-05-20T11:48:20.002Z", "identifiers"=>{"phoneNumbers"=>["019 718 0171", "188-115-7717", "+353 628 9848"], "emailAddresses"=>["melinda14@example.org", "cmartin@example.org"]}, "conversations"=>["Mortgage Application", "First-time Buyer"], "data"=>{"referenceNumber"=>"ref-4bf68d57-c189-4ad9-986f-e56ede9cdc32", "currentStatus"=>"Under review"}}

HEADERS