Welcome to Avaya Experience Platform™!

Avaya Experience Platform™ is a contact-center-as-a-service solution that provides a suite of capabilities to orchestrate, track, interact and report across voice and digital (email, chat and messaging) channels. It is built on an open, API-first architecture leveraging REST based APIs for all capabilities to enable easy customization and integration into an Avaya Experience Platform Customer’s ecosystem.

Avaya Experience Platform APIs are GA!

This is official GA version of the API documentation - if you're looking for the beta version you can find it [here.]

It's not recommended to use the beta APIs, please upgrade to the GA version of the APIs as soon as possible.

Getting Started

Setting up your environment

1. Add axpDomain as region.cc.avayacloud.com
2. Add axpAPIDomain as region.api.avayacloud.com
3. Add accountId as your tenant id.
4. Add clientId & clientSecret.
5. Add your newly received Application Key as the apiAppKey
6. Call the APIs.

Avaya Experience Platform™ APIs

Avaya Experience Platform™ offers public APIs enabling customers to extend the core functionality to build additional experiences.

Avaya Experience Platform™ APIs provide a powerful toolkit for contact centers to elevate their customer service to new heights. By leveraging automation, AI, and custom integrations, businesses can deliver effortless experiences, connect with customers across various channels, and optimize overall contact center performance. The result is improved customer satisfaction, increased operational efficiency, and a competitive advantage in today's ever-evolving business landscape.

Through Avaya Experience Platform™ APIs, businesses can automate various processes to streamline operations and improve efficiency. Automated call routing ensures customers are connected to the right agent quickly, reducing wait times and enhancing satisfaction. With AI-powered chatbots and virtual assistants, routine inquiries can be handled 24/7, freeing up agents to focus on more complex issues. Natural language processing and sentiment analysis capabilities also enable intelligent call handling, understanding customer emotions, and adapting responses accordingly.

Furthermore, businesses can create custom third-party integrations that align with their specific needs and workflows. By integrating customer data from CRM systems, businesses gain a comprehensive view of each customer's history and preferences, facilitating personalized interactions. Integrations with ticketing systems allow seamless issue resolution and follow-up, fostering stronger customer relationships.